Extended Stay America - Columbus - Polaris

Brenda 

on Expedia

a year ago

Staff was great. Room was terrible. The staff was amazing but the room was rough. We had to be moved because the safety latch had been ripped off the door. There was food in the couch when we pulled the bed out. The room itself did not appear to have been swept. The TV was tiny, in a weird spot, and was broken at the base so it barely turned or stood up. Shower curtain was barely tall enough to fit in the tub and so water went literally everywhere. 

Anonymous 

on Expedia

a year ago

Toilet didnt flush. Had to take top off the tank and push on it for tank to refill in order to flush it. No pillows for pull out sofa bed. No trashcans in room not even in bathroom. Hallways smelled like weed like no other! Breakfasy was a tiny stale muffin. 

Jon 

on Expedia

a year ago

Horrible hotel First room we were given the toilet broke, the bath had about 3” of water in it when we walked into our room. Loud music in the hallways. Smelled awful. They moved us after we mentioned is but the next room looked unclean as well. Had it not been the only hotel with an availability we would have left. 

Sarah 

on Expedia

a year ago

There was an extremely nice woman at checkin and checkout that was kind and courteous. Room had several non-working lights and plugs which made it very dark at nighttime. Also, the pillows were very thin and small and we requested extra pillows but they did not have extras due to their hotel being almost "fully booked". 

Christine 

on Expedia

a year ago

Trash was left in the kitchen trash can, and when the door was opened you were hit with the stench. Also, I am not sure how often the bathroom floor was washed, because when I went to wipe up a spill, and the tissue was black. Finally, the air conditioner could not change to the set temperature. 

abdul 

on Expedia

a year ago

Stay Away you deserve better this place is not clean, found old cigarette butts next to the window, sink and tub where stopped up, tried to use the ironing board and it was broken, they rationed out the utensils and cookware by the piece.I would not recommend staying here. 

Brittany 

on Expedia

a year ago

stuff in room did not work, lots of repairs needed done, cracks and small holes in bathtub, tv had one channel. They only put one pillow on your bed. no ice, no little cups. No information pamphlets in room. This place needs some serious work done. 

Kamy 

on Expedia

a year ago

The room was nasty and smelled of cigarettes even though we had a non-smoking room. The beds were very uncomfortable and we waited hours for extra pillows after having to ask for them twice, and still never got them. 

Shannon 

on Expedia

a year ago

The pull-out bed had used sheets, the floors and cabinets were filthy, smelled like urine. Literally did not shower b/c of how dirty the place was and b/c 1 towel was provided (for 5 people). One of the worst hotels I've ever been in.