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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE
Business response:
Dear Audrey, Thank you for your feedback. We regret that your experience did not meet expectations and are sorry for any disappointment caused. Your concerns are important to us, and we will be reviewing them to address any areas that may need improvement. We hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
1. We arrived about 5:15pm and our room was NOT ready. We had to wait about 20 minutes before we were able to go up to the room. When the room should have been ready for check in at 3pm. 2. The floor in front of the elevator was so sticky your shoes would stick to the floor. Just as we were reporting this to the front desk the cleaning lady was leaving but was stopped by the front desk clerk and was asked was, she aware about this. She replied "yes I saw that but someone else will have to mop" 3. We had no remote to the TV t... read more
Business response:
Dear Sherry, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, from the room not being ready to the issues with cleanliness and missing amenities. While we strive to provide seamless service, we acknowledge falling short. Your feedback is invaluable, and we are addressing these concerns to improve our services. We genuinely regret the impact this had on your stay and hope you will consider giving us another chance to provide you with a much better e... read more
A lot of deferred maintenance.
Business response:
Dear Debra, Thank you for your feedback. We sincerely apologize for the issues you encountered due to the deferred maintenance. Providing a comfortable and well-maintained environment for our guests is a priority, and we regret that this was not reflected during your stay. Your comments have been shared with our team, and we are committed to addressing these concerns promptly. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
It was dirty; noisy, broken furniture and overall felt like I was in section 8 housing.
Business response:
Dear James,Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned regarding cleanliness, noise, and broken furniture are unacceptable and do not reflect the standards we strive to uphold. Your concerns have been noted, and we are taking immediate steps to address these problems and improve our facilities. We regret that your stay did not meet your expectations and hope you consider giving us another chance to provide a much better experience in ... read more
Location was great, lots of great eating options...cleanliness of room not so good... pubic hair, urine splatter, at toilet, bug in bathroom.
Business response:
Dear Cindy, Thank you for taking the time to provide your feedback. While we’re glad you appreciated the location and dining options nearby, we sincerely apologize for the issues you encountered with the cleanliness of your room. This is not the standard we strive for, and we regret the discomfort caused. We take your concerns seriously and will address these cleanliness issues immediately. Our team is committed to improving our services, and we hope to have the opportunity to offer you a much better experience in the future... read more
Worst customer service ever for the second time in three weeks. The only reason I rate it a “0” is because negative numbers aren’t an option. First week it was no pots and pans for four days and this second week my reservation was abruptly cancelled by the front desk clerk because the reservation was in my name and my wife was unable to check in because I wasn’t physically there. Two weeks ago, the identical setup was perfectly acceptable for checkin even with no pots and pans for four days in an extended stay room. Do yours... read more
Business response:
Dear Brian, Thank you for your candid feedback. We sincerely apologize for the repeated issues you faced during your stay. This level of service is unacceptable and not representative of our standards. Your concerns regarding the lack of kitchen supplies and the mishandling of your reservation have been shared with our team for immediate corrective action. We deeply regret the inconvenience caused and appreciate your patience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.