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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't trust the other bad reviews and should of I am definitely not one to ever leave a bad review, but this wasn't a good experience at all. The tub didn't drain, room smelled very musty, the only thing they had for breakfast was coffee and a granola bar (literally nothing else there), it took about 15 minutes just to check out because there was no one at the front desk. Lady finally came to the desk and said sorry she was busy cleaning a room, which is fine but why is the front desk lady having to leave to clean a room?... read more
Business response:
Dear Harley, Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly the tub drainage, musty room smell, limited breakfast options, and the delayed check-out process. Your concerns about the front desk staffing are also noted. We strive to provide a better experience for our guests and regret that we fell short during your visit. Your comments will be shared with our management team so that these issues can be addressed promptly. We hope to offer you an improved experience in t... read more
This was a horrible experience. I spent almost $300 on this room. The toilet didn’t work, the phone didn’t work, there was blood on the drapes, no mesh behind the drapes to open but not see from outside, there were stains and stuff all over the carpet, as an extended stay, they should’ve had dishes and stuff and there was nothing in the cabinets. This building needs a serious makeover to qualify for any future expenses for me especially having paid $300 for a room that feels like I was at a cheap motel and should’ve paid 80.
Business response:
Dear Amanda, We sincerely apologize for your unacceptable experience during your stay. The issues you described, including the non-functional toilet and phone, the uncleanliness, and the lack of amenities, are deeply concerning and not reflective of our standards. We regret any discomfort and inconvenience this caused you. Please know that your feedback will be shared with the appropriate team to address these concerns and ensure immediate improvements. We understand your frustration, especially given the cost of your stay, ... read more
Upon arrival, there was a sign at the front desk, saying that the attendant would be back momentarily. We waited for close to 15 minutes for someone to come. There is a phone in the lobby too if no one was at the desk. We attempted calling three times… The first two times we were hung up on and the last time, we were told it would be awhile. I ended up calling again because after traveling, I had to use the restroom and there is no public restroom in the lobby of this establishment. She finally showed up and put us in a clos... read more
Business response:
Dear Heather, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the delayed check-in, insufficient room amenities, and lack of communication is invaluable. We are sharing these issues with our team to ensure future guests do not encounter similar problems. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Good for 1 or 2 days stay at emergency We stayed here because we are having only option with small kitchen. For cleanliness I would rate zero as no one cares about daily cleaning plus you have to clean your room at your self and your trash you have to put in trash room. **Breakfast- you are going to get muffins and a breakfast bar or oats packet which they are putting in small chunks if that over you have to wait for staff to put it again. Rooms are comparatively small in size
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced and for the limited breakfast options. Your concerns about the daily cleaning and the breakfast service are important to us. We strive to provide a comfortable stay for all our guests and regret that we fell short during your visit. Your comments will be addressed with our team to improve our services. We hope you will consider staying with us again, allowing us to provide you with a better experience in the fut... read more
Bathroom had black mold in corners, and it is obvious that they painted over it before. Vinyl floor VERY uneven in the hallways, and is a tripping hazard. NO actual breakfest available in the lobby. Just some oatmeal, tea, and coffee packets. Room was spacious, but arranged poorly. AC unit would blow directly accross the foot of the bed. Humiditiy in the room was a comstant problem. I've stayed at other Extended Stay America locations for work and leisure, and did not have this experince. Almost dreaded coming back to the ro... read more
Business response:
Dear Royce, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered, including the black mold, uneven flooring, and limited breakfast options. We also regret the discomfort caused by the AC unit, room humidity, and the poor room arrangement. Your comments about the staff's professionalism are concerning, and we will address this with our team immediately. Based on your insights, we are committed to improving our facilities and service. We hope to have the opportunity to provide you with a ... read more
Dirty , only has tiny muffins for breakfast ,
Business response:
Dear Brittany, Thank you for staying with us and bringing these issues to our attention. We apologize for the inconvenience you experienced with the condition of our property. We strive to provide a clean and well-maintained environment for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. We will address these matters with the concerned teams to rectify them promptly. It was a pleasure hosting your visi... read more
When we got into our room there was dust, dirt, or grime in every surface. Additionally the room had trash in it from the previous guest and no trash can was provided even after we requested it.
Business response:
Dear Nathan, Thank you for sharing your experience with us. We deeply regret the cleanliness issues you encountered during your stay. It is unacceptable that your room was not up to our standards upon your arrival, and we apologize for any inconvenience caused. Your feedback has been relayed to our housekeeping team to ensure thorough inspections and improvements are made to prevent such occurrences in the future. Additionally, we apologize for the oversight regarding the trash can and will address this with our staff to ens... read more
Staff was great. Room was terrible. The staff was amazing but the room was rough. We had to be moved because the safety latch had been ripped off the door. There was food in the couch when we pulled the bed out. The room itself did not appear to have been swept. The TV was tiny, in a weird spot, and was broken at the base so it barely turned or stood up. Shower curtain was barely tall enough to fit in the tub and so water went literally everywhere.
Business response:
Dear Brenda, On behalf of our entire team, please accept our sincerest apologies for our hotel's failure to meet your expectations. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We do not take these concerns lightly, especially regarding cleanliness, which is an essential priority, and we will address them appropriately with our team. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring y... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.