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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
So when I register for the night it was 5 of us with 3 towels in the room. So not enough for each guest. When we went to ask for more we were told to bring the dirty towels down to get clean ones. Then when leaving the housekeeper was rude getting off the elevator and almost hit my baby with the laundry cart never said excuse me
Business response:
Patrice, thank you for reviewing your stay with us. We are sorry for not meeting some of your expectations; moreover, we apologize for the impudent behavior of one of our housekeeping staff. Please be assured that we have shared your feedback with our team to be more diligent with their efforts going forward. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
When we checked in, they billed us too much it did not match my email confirmation. They said they would reimburse us so hopefully they will. The room smelled moldy and there were mice turds in the fold out couch. The curtains were broke and there was something white smeared on the wall by the bed.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We appreciate your review and hope to have the opportunity to welcome you back very soon. Sincerely, Hotel Management
Dirty hotel and unsafe maintenance The hotel smelled of cigarettes. The lobby, hallways, elevator and our room was dirty. Our bathtub had hair in it. The toilet had mold under the rim. Several of the lights did not work. There was a hole in the floor in the bath and kitchen that was laminated over and you sunk in if you walked on it. We come to Columbus once a year. I will never stay here again!
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, fresh, and well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We value your feedback and hope you will reconsider staying with us so we can make it up to you and your children. Sincerely, Hotel Management
The first thing was the smell when we entered the room. Like an old smoking room but there was some attempt to cover the smell. The freezer had left-over food stains. The refrigerator door seals had lots of food particles in them. No utensils, plates, etc. Later we noticed the little sign that we had to ask for these items. No one asked if we needed these at check-in. We moved the base of the tv so we could see it while sitting on the bed - gross. That tv hasn't been moved in months. I was afraid to look under the bed. The s... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We apologize for any miscommunications that may have occurred regarding our pet. Kindly note, the pet-friendly is clearly stated on our hotels' website. Ho... read more
If you don't want a restful stay, STAY HERE! I have 1 good thing to say about the hotel, and that was someone at the front desk named Ronnie (?). She did try to help and was polite and friendly. For the bad...where to start. The room smelled of smoke pretty badly. Despite being a "smoke free" hotel. I immediately asked for a room change, and this is where Ronnie at the front desk was accommodating. The new room didn't really have a smell initially, BUT, there were about 20 squares of toilet paper left and no extra rolls, uri... read more
Business response:
We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness and maintenance of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. On a positive note, we are glad to read you liked the service provided by Ronnie. We will share your compliments. We encourage you to give us another chance so we can provide you th... read more
Good location for the Polaris mall and Hilton hotel. The hotel supplies no dishes or glasses unless requested, despite advertising with kitchenettes for extended stay. Everything is of poor quality, unit was very dusty. Floors were dirty. My socks were black after one evening. For for a few extra dollars the Hilton is next door, unless you need the kitchen. It was our first time at extended stay and we won’t use them again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.