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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Called for early check-in (1PM) before a 2pm wedding. Front desk allowed us to check in early (3pm is normal check in time). Showed up at 1pm for check in. Front desk refused to allow us to check in and claimed there was no possibility of an early check in (despite telling us that morning we could check in early over the phone). Also, the front desk workers were nasty and rude through the whole process. Late for wedding.
Business response:
Thank you for sharing your concerns. We are very sorry for being unable to provide an early check-in to you. We regret any miscommunication from our side that caused such inconvenience. We hope this will not deter you from selecting our hotel in the future. Sincerely, Hotel Management
Fix your air conditioners The biggest issue was the air conditioners did not work. They kept giving us different rooms, missed the whole day of fun as they wanted us to move rooms.
Business response:
Thank you for staying with us and for the review of our hotel. We regret that the condition of our accommodations did not meet your expectations and that you had challenges with the air conditioner. We are also sorry for the inconvenience you encountered while changing the suite. We appreciate your feedback and look forward to having you back for a future stay. Sincerely, Hotel Management
Do not recommend. Room smelled terrible. The people in the conjoined room next to ours were heavy smokers. Complained several times and nothing happened. Small children running around banging on doors unattended. Broken glass in entry way, took over an hour for staff to come and clean.
Business response:
Thank you for sharing your feedback. We offer our apologies for our associates being unable to resolve the complaint about the smoke. We will also utilize your comments to enforce our no-smoking policy more effectively. We are also sorry for the disturbance you experienced. There are no excuses to be made, but we hope you will allow us to redeem ourselves. Sincerely, Hotel Management
Don't Stay Here The best part of staying at this hotel was checking out. Rooms are dated. Furniture shows lots of wear. Shower is terrible. I understand no pots & pans/silverware because of pandemic, but No Coffee Maker !! Had to walk across the street to a gas station to get coffee in the morning. Cmon....... 2 nights in a row, same SUV behind my window playing Music (if you can call it that) so loud that it rattled stuff in my room 11 pm & 2 am. I called the front desk, and its finally stopped the 1st night, but took 2 cal... read more
Business response:
Mark, we are very sorry we failed to deliver the exceptional stay you deserved. We regret not meeting your expectations and are sorry for the noise disturbance you encountered as well as the fact that we were not able to resolve it to your satisfaction. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Si... read more
It’s was clean and had enough space for me to come and go as needed
Business response:
Although your rating does not reflect your review, we are pleased to know you enjoyed immaculate and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Really cold Overall it was a pretty good trip the only fault that we had was was only one bed for 3 and the fact that the Air conditioner heater did not work so the room was cold
Business response:
Christopher, thank you for being a guest at our hotel. We apologize for the inconvenience you had due to the HVAC unit in your suite. We will share your comments with our maintenance team for their review and action. On a positive note, we are glad you liked certain aspects of your visit. We hope you will accept our apologies and allow us to serve you again. Sincerely, Hotel Management
Terrible. Room smelled like body odor , hair in the bathroom, no blankets, terrible
Business response:
Ian, on behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have addressed these issues with our Housekeeping to see where steps were missed so that this does not happen again. We value you as our guest and regret the inconvenience caused. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
There was never anyone at the front desk. You had to ask for everything from kitchen utensils to bedding for sofa bed and towels. They were not sanitizing any common areas. The hotel was dirty and unkept.
Business response:
Thank you for being our guest. We apologize our front desk staff was not available during the time mentioned. We have shared your comments with them to be more diligent going forward. We are also sorry for the cleanliness issues you encountered while you were here. We have shared your comments with our housekeeping team to take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
smells of weed the hotel was dirty. From the minute I walked into the lobby to check in the whole place smelled of weed. It was terrible. I mentioned it to the front desk clerk but obviously there was nothing she could do about it. It smelled the same in the hallway by our room.
Business response:
Jennifer, thank you for being our guest. We apologize for the cleanliness issues and smoke odor you encountered while you were here. We have shared your concerns with the appropriate teams to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.