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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room felt disjointed and depressing. Plus it had a dishwasher....but no dishes.
Business response:
We are sorry you were not so impressed with your room and we will review where detailings were missed. To keep you informed, kitchenwares are available at the front desk to ensure its cleanliness, and we are sorry if this was not communicated. We will address this, and please consider giving us another chance to make your next stay a comfortable one. Sincerely, Hotel Management
Room was old and worn. There was a kitchenette but no dishes, silverware, napkins, glasses, cookware …. nothing at all in the kitchen.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your disappointment during your stay. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is... read more
The manager and clerk were extremely disrespectful and used profane language towards my family. My husband stepped in a pile of dog poo that was in the middle of the sidewalk, the stair well and elevators were dirty and the sheets were NOT washed!
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you and your family had with our staff. We have shared your feedback with the team, so that we can provide a much better experience to our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on ... read more
website said free breakfast . Muffins isnt a good breakfast.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
It was dirty and dark, loud crowd. My bed was not changed- pubic hair on bed
Business response:
Beth, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We understand your disappointment and frustration when you realized the bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at time of us... read more
Will not be back Room smelled very musty. I asked for a coffee pot and the one they gave me had an extremely moldy filter and old coffee in it. The layout of the room was odd with very little clearance between the bed and the TV stand. The heating was very loud when it kicked on, then got quieter as it ran.The breakfast room had coffee and granola bars, no fruit, no cereal, no pastries. As the title says, I won't be back.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry our grab-and-go breakfast offerings were not of your liking. We will make a note of your feedback as we plan any changes to our breakfast choices. We value your observations and hope you will give us another chance to... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.