This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I come here a lot . And when I checked in I went to see family .. they told me the room was sanitized and all it wasn’t there were crumbs in the microwave .. and old rag behind the bed with webs on it .. brown stuff splashed on the bathroom wall .. I’m soo upset
Business response:
Thank you for your loyalty to our hotel. We apologize for the issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We regret the frustrations you experienced and hope to welcome you back soon. Sincerely, Hotel Management
Never staying here again The hotel was dirty, loud ( guests (adults) screaming loudly and slamming doors in the hallway until about 3 in the morning and the hallway and rooms had a bad smell. My kids didn’t even want to stay. One of the worst experiences at a hotel I’ve had.
Business response:
Jen, thank you for being our guest. We apologize for the odor and cleanliness issues you and your kids encountered while you were here. We have shared your concerns with our housekeeping team to take the necessary actions. We are also sorry for the disturbance from other guests during your stay. We would have loved to resolve this while you were here. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
So when I register for the night it was 5 of us with 3 towels in the room. So not enough for each guest. When we went to ask for more we were told to bring the dirty towels down to get clean ones. Then when leaving the housekeeper was rude getting off the elevator and almost hit my baby with the laundry cart never said excuse me
Business response:
Patrice, thank you for reviewing your stay with us. We are sorry for not meeting some of your expectations; moreover, we apologize for the impudent behavior of one of our housekeeping staff. Please be assured that we have shared your feedback with our team to be more diligent with their efforts going forward. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
When we checked in, they billed us too much it did not match my email confirmation. They said they would reimburse us so hopefully they will. The room smelled moldy and there were mice turds in the fold out couch. The curtains were broke and there was something white smeared on the wall by the bed.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We appreciate your review and hope to have the opportunity to welcome you back very soon. Sincerely, Hotel Management
Dirty hotel and unsafe maintenance The hotel smelled of cigarettes. The lobby, hallways, elevator and our room was dirty. Our bathtub had hair in it. The toilet had mold under the rim. Several of the lights did not work. There was a hole in the floor in the bath and kitchen that was laminated over and you sunk in if you walked on it. We come to Columbus once a year. I will never stay here again!
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, fresh, and well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We value your feedback and hope you will reconsider staying with us so we can make it up to you and your children. Sincerely, Hotel Management
The first thing was the smell when we entered the room. Like an old smoking room but there was some attempt to cover the smell. The freezer had left-over food stains. The refrigerator door seals had lots of food particles in them. No utensils, plates, etc. Later we noticed the little sign that we had to ask for these items. No one asked if we needed these at check-in. We moved the base of the tv so we could see it while sitting on the bed - gross. That tv hasn't been moved in months. I was afraid to look under the bed. The s... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We apologize for any miscommunications that may have occurred regarding our pet. Kindly note, the pet-friendly is clearly stated on our hotels' website. Ho... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.