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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs Checked in to 2 rooms at 10pm. Left at midnight. 1 of the 2 rooms had bedbugs. Manager refused to refund both rooms. Only willing to refund room that had active infestation of bedbugs.
Shower walls not clean. Shower curtain had mildew all along the bottom. Latch for door was pulling out of door frame. Pool step dirty/stained. Mattress on hideabed dirty. Original room smelled of smoke. No dishes available when checked in. Will probably not stay at ESA again and definitely NEVER this one again. Location was good.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you c... read more
NO habia internet y me dijeron que hasta en tres dias iba a haber, que si quería que me fuera del hotel
Business response:
Thank you for sharing your review. We want to offer our sincere apologies for the wifi issue and are for how poorly our team responded to this situation. There is room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service levels going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was fine. The huge concern was the illegal activity occurring there that management did not seem to care about. I did not feel safe at this hotel and would never go back again!
Disgusting hotel The room had obviously not been vacuumed since hair was all over floor in bathroom as well as previous persons shampoo bottle behind the door. Bottle tops on carpet were sign it hadn’t been vacuumed either. No cleaning service. Strange men all hanging out by the back door smoking and trash/cig butts everywhere. Elevators filthy inside. I should get a refund
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Poor House keeping. Kitchenette filthy, food left in cabinets, floors dirty, dust everywhere, shower had hair in it, black mold on shower curtain.
Business response:
Chris, on behalf of our entire team, we would like to offer our sincerest apologies for the service issues in your room. We have inspection procedures in place to make sure that this does not occur so we regret that we dropped the ball. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope that you will stay with us again so that we can have another chance to impress you in the future. We hope to welcome you back again soo... read more
Not a great start. When we arrived in the evening the sheets were disgusting. They had crumbs and hair all over them like they had not been changed prior to our arrival. After a day in the room we had ants all over the floor. The staff was very nice and was willing to get new bedding for our family.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you and your family will give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.