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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty and dark, loud crowd. My bed was not changed- pubic hair on bed
Business response:
Beth, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We understand your disappointment and frustration when you realized the bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at time of us... read more
Will not be back Room smelled very musty. I asked for a coffee pot and the one they gave me had an extremely moldy filter and old coffee in it. The layout of the room was odd with very little clearance between the bed and the TV stand. The heating was very loud when it kicked on, then got quieter as it ran.The breakfast room had coffee and granola bars, no fruit, no cereal, no pastries. As the title says, I won't be back.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry our grab-and-go breakfast offerings were not of your liking. We will make a note of your feedback as we plan any changes to our breakfast choices. We value your observations and hope you will give us another chance to... read more
Dirty dirty DIRTY!! This place was just awful. The rooms were disgusting, our bathroom shower curtains had mold on them, the sheets had stains, and somehow they had no extra pillows for our room. The mattress on the pull out bed had stains on it and the floors looked like they hadn’t been vacuumed in weeks. The girl at the front desk was kind but not very helpful when I expressed my concerns. I WILL NOT be back here again and I do not recommend anyone else stay here either.
Business response:
Anthony, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This is an Extended Stay facility that provided no pots, pans, cooking utensils, etc in the room. They also provided limited towels, wash cloths, etc. This may be my fault but I was not aware that they do not provide housekeeping services until you’ve stayed for over a week. The facility is dated and not as clean as other brands.
Business response:
Larry, thank you for sharing your thoughts about your recent stay. We are sorry for the difficulties and the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for your disappointment during your stay. Please note, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request f... read more
Front desk personnel was nice. ntrance and hall's wereclean. There were long black hairs all over the room, even inside refrigerator. The shower curtain was FILTHY with black mildew all over the bottom, 5 inches wide. I have pictures of mixed shower curtain. There was a bullet hole on right side of elevator door.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No shower curtain, I had to put it on myself, ran out of muffins for breakfast
Business response:
Thank you for your review. We are sorry for your disappointment with our shower curtains. We will share your concerns with the appropriate team. We also apologize for the inconvenience you experienced due to the shortage of breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
So many noises were coming in room from outside, corridor & near by rooms
Business response:
Thank you for your review. We are sorry you were disturbed by the other guests and the inconvenience it caused. We apologize that we were not able to resolve the issue to your satisfaction. We value your comments and hope to be more diligent in our service levels going forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.