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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you don't want a restful stay, STAY HERE! I have 1 good thing to say about the hotel, and that was someone at the front desk named Ronnie (?). She did try to help and was polite and friendly. For the bad...where to start. The room smelled of smoke pretty badly. Despite being a "smoke free" hotel. I immediately asked for a room change, and this is where Ronnie at the front desk was accommodating. The new room didn't really have a smell initially, BUT, there were about 20 squares of toilet paper left and no extra rolls, uri... read more
Business response:
We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness and maintenance of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. On a positive note, we are glad to read you liked the service provided by Ronnie. We will share your compliments. We encourage you to give us another chance so we can provide you th... read more
Good location for the Polaris mall and Hilton hotel. The hotel supplies no dishes or glasses unless requested, despite advertising with kitchenettes for extended stay. Everything is of poor quality, unit was very dusty. Floors were dirty. My socks were black after one evening. For for a few extra dollars the Hilton is next door, unless you need the kitchen. It was our first time at extended stay and we won’t use them again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room felt disjointed and depressing. Plus it had a dishwasher....but no dishes.
Business response:
We are sorry you were not so impressed with your room and we will review where detailings were missed. To keep you informed, kitchenwares are available at the front desk to ensure its cleanliness, and we are sorry if this was not communicated. We will address this, and please consider giving us another chance to make your next stay a comfortable one. Sincerely, Hotel Management
Room was old and worn. There was a kitchenette but no dishes, silverware, napkins, glasses, cookware …. nothing at all in the kitchen.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your disappointment during your stay. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is... read more
The manager and clerk were extremely disrespectful and used profane language towards my family. My husband stepped in a pile of dog poo that was in the middle of the sidewalk, the stair well and elevators were dirty and the sheets were NOT washed!
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you and your family had with our staff. We have shared your feedback with the team, so that we can provide a much better experience to our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on ... read more
website said free breakfast . Muffins isnt a good breakfast.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.