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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady at check in was rude, she kept putting off us getting the necessities for our in room kitchen. Kept saying come back in 45. When we came back she was gone and the new staff knew nothing about it. Our room was DISGUSTING. It looked as though it had never been cleaned. Alicia and Holly made it right and moved us to another/upgraded suite. If it weren't for them and their kindness and attention to detail we would have left. Grab and go breakfast was a joke as well. Apparently this has been happening A LOT at this hotel... read more
Business response:
Thank you for staying with us again. We are sorry for the difficulties you experienced during your stay and regret the inconvenience it caused. We also apologize for the service and cleanliness issues you encountered while here. We will follow up on your concerns with the appropriate teams to ensure we are well poised to serve you better during your next visit. We hope for an opportunity to make this up to you. Sincerely, Hotel Management
Not having any utensils, plates, glasses in the room was odd. The wine opener I got from the front desk was broken, and they didn't have another one. 1 kitchen towel, the hard wood floors were sticky. Pillows were nice, bedding old. The whole room lacked any welcoming vibe. Trash was piled up by back entrance, stairwell filthy.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Never Again Room has seen better days. Carpet old, beds hard. No sheets for sleeper sofa. Bathroom dirty. Hallways of building dirty. Staircases absolutely filthy. Trash cans by every exit full. Empty cases of beer on ground next to full trashcans. Breakfast was not as expected. Only grab n go items, instant oatmeal and granola bars, coffee. No juice, or even cereal for kids. Lots of amenities off of exit. Good area, but will never stay at this hotel chain again.
Business response:
Steven, thank you for being our guest. We apologize for the cleanliness issues you encountered. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We also apologize that our breakfast offerings did not meet your expectations. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Never again Absolutely disgusting. Will never stay here again. Read the full review on google.
Business response:
Thank you for choosing our hotel for your visit. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Found a toilet plunger in a plastic bag inside the elevator. I could hear every step of the people above us as they moved around the room which seemed like 4 hours. Rooms also felt old and outdated. TVs were small and the sound was broken.
Business response:
Thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Rooms were not clean. Kitchen floor was sticky, couch had stains, dirt in all sinks, grounds had trash, dirty underwear in hallways, shady characters around the property. Cut my stay short.
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. We look forward to welcoming you back in the near future.... read more
No housekeeping from Wednesday to Saturday (the days were there for). Never again
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
The room was really dirty it looked like they didn’t try to clean the room front desk not much help
Business response:
We want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.