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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From Suga to Sh#! The stay was basic. They over did it with all they did in elimating amennities due to Covid-19. I've stayed in other hotels during the pandemic and havent experianced this level of eliminating perks. It's almost as if the staff was using Covid-19 to do as little as possible. Also my Wife had an unprovoked encounter with a cleaning staff member who clearly didnt like her job and didnt care who knew it forcing my wife to take the stairs instead of the elevator, just to avoid further confrontation. The toilet ... read more
Business response:
Thank you for being loyal to our brand. We are sorry you did not experience the best from one of our associates and for the issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of our services and accommodations moving forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope you will give us a chance to provide you with a better experience the next time you are... read more
Nice clean room, front desk staff could have been friendlier, but otherwise a nice stay
Business response:
Paula, thank you for posting your kind review of the Extended Stay America. We are pleased that overall you enjoyed your stay at our hotel. We are also glad you loved your spotless room. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Hard to rate amenities due to Covid closing gum and breakfast
Business response:
David, thank you for your feedback. From your ratings, it seems you had an overall pleasant stay. However, we regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We appreciate you being our guest and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We spent one night and were pleased with the kindness of the staff. Also, the room was very clean.
Business response:
Thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and your spotless suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It is difficult to adjust the temperature & force of the in-room cooling unit.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Ótimo
Business response:
Moises, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
It was very nice the only thing I didn’t like was the loud people in the courtyard at 2 am but it was the 4th and when I did let the front desk know they went and ask them not to be so loud they did
Business response:
Jessica, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us, but we regret the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We appreciate your comments, and we look forward to seeing you again soon! Sincerely, Hotel Management
Choose this place! This was an amazing stay for me! The room was clean n comfortable! Anddddd the staff was by far the best!
Business response:
Laquita, thank you for the perfect rating. We are delighted you had a wonderful time at Extended Stay America. We are also glad you loved your spotless, comfortable suite and our courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Alexander, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,641 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.