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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best stay, but the stuff was nice. Had to Kill Spiders in the room and the hallways look like a vacuum hasn't been used in a while, trash bags sitting in the hall way. Room door lock was very loose and I think could of been pulled out of the jam if hit hard once. Had issues connecting to the Wifi and the tv had channel problems. Room had one small trash can so it filled up fast with a family of five. Staff was nice
Business response:
Ashlee, thank you for your review. Although you liked our friendly staff, we are sorry for the issues in your suite. We will share your feedback with the housekeeping and maintenance teams for review and action. We are also sorry for your disappointment with the internet and television channels. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Small room Room was small,we had to wait and take the bedding for the sofa bed to the room our selves. When the sofa was out you could hardly get by it.It had a kitchen but if you wanted to cook anything you had to request pans
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We are also sorry for your disappointment with the kitchenware policy. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Room was large and the floor plan was roomy. Well thought out. Very quiet.
Business response:
Thank you for the review of Extended Stay America. We are thrilled to know you enjoyed the spaciousness of your well-maintained room and that you had a relaxing stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
The bathroom was never cleaned. Ice machine broken. Elevator not working at check out. 3rd floor!
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
My 1st room was very dirty, the comforter was dirty and it smelled like bagels. I called and got my room changed. About 3am Saturday morning my 2nd room bathroom toilet didn't flush. I removed the lid and fixed the handle.
Business response:
Theresa, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
I liked how nice it was and that it had a nice clean pool
Business response:
Thank you for your recent stay at Extended Stay America. We are glad you had a great experience throughout the hotel and especially expressed your love for the pool. Thank you again, and we hope to have the pleasure of hosting you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.