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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had booked a suite for 6 and ended up being put into 2 rooms Thankfully for the same price. The beds were extremely uncomfortable. Bathrooms were in need of some repair and the tub/shower could have been cleaner. The staff was friendly and helpful.
Business response:
Cynthia, thank you for being our guest. Although you liked our courteous staff, we are sorry you found your bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we are sorry for the issues you encountered in your bathroom. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. We hope the otherwise positive aspects of your visit will bring you back to us for a much be... read more
Clean & tidy. Friendly staff. Check in went quickly.
Business response:
Thank you for sharing your feedback at Extended Stay America. We are glad to know you liked our well-kept property and that you also appreciated our associates. Thank you once more for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Ok hotel No hot water in breakfast setup for oatmeal or hot chocolate. No coffee maker in room. Good location though
Business response:
Ronald, thank you for your review, and it is nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. For future information, the coffee maker is available at the front desk upon request. We will share your feedback with the team so that they clearly communicate this at check-in. We appreciate your comments and hope you will stay with us again soon. Sincerely, Hotel Managemen... read more
Great location. Convenient to the interstate shopping and restaurants.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping and dining nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Wi-Fi was ridiculously slow. "Continental grab and go breakfast" is granola bars and muffins in a bowl to grab and go. Overall, the place just seems a little tired. I was just here one night, but I don't know that I'd want to stay here for an extended stay.
Business response:
Thank you for your review. We apologize we did not fully meet your expectations during your stay and regret the inconvenience it caused. Our goal is to provide the highest customer service, and we continually strive to improve our efforts.We have addressed your concerns with the appropriate individuals to see how we can improve moving forward. Thank you for being our guest, and we hope to have the opportunity to make your next stay exceptional. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.