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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the way the room was set up, the layout of it. The hotel in general could have been a bit cleaner.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked your well-appointed room, but we're sorry you were unhappy with the cleanliness of our property. We have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Location was perfect. My past experience with a suit style hotel was they came with utensils already in the cupboards. This one was "Old Mother Hubbard" the cupboards where bare. I did see later one could request such but we had already had gone out for dinner. I didn't check but I would think there would have been an addition charge the there use.
Business response:
Thank you for reviewing your stay. We're glad to know you were pleased with our location, but we're sorry for the inconvenience you had due to our dishware policy. Kindly note, the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request and are always complimentary. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Satisfactory Despite booking out rooms at same time and as one transaction, they didn’t have two rooms near each other. One of our rooms was not as clean as we required so they did offer us a second option which was much improved (no leftover food in refrigerator/no hairs on bed and couch) Rooms are only cleaned weekly You must go to front desk for towels Stairwells were dingy but I guess most promote don’t use them.
Business response:
Loren, thank you for your gracious review. We are delighted to know you had a pleasant stay and that you liked our offerings. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Nice to have room to spread out, keep our groceries cool, and prepare for the next step of our journey.
Business response:
Bradley, thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your room and that you had a relaxing stay with me. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Not bad for the $ Ok for the price you’re on your own with limited staff
Business response:
Steve, thank you for sharing the details of your stay at our hotel. We are glad you enjoyed your stay and that you found us to be a good value. It was a pleasure serving you, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Dirty towel from prior guest on back of the door, hair in sink and on floor. No cups in the room.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
S0fa bed in studio plus bed. Very important since the air blew right over the bed. Very basic breakfsst.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.