Extended Stay America - Columbus - Polaris

Business response:

Steve, thank you for sharing the details of your stay at our hotel. We are glad you enjoyed your stay and that you found us to be a good value. It was a pleasure serving you, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We hope the rest of your stay was to your satisfaction and we look forward to hosting you again soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post your review. We regret you did not like our breakfast and are sorry to read that you felt the value of our accommodations did not match your expectations. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management 

Business response:

Mike, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We also apologize that our breakfast offerings did not meet your expectations. We value your comments. Please give us another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for the review of your stay. We are sorry for the cleanliness issues you experienced and will share it with the housekeeping department to ensure a better experience going forward. We also regret our breakfast offerings were not appealing to you and that the inconvenience caused due to the lack of amenities. On a positive note, we are happy you liked our spacious rooms. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management