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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was large and the floor plan was roomy. Well thought out. Very quiet.
Business response:
Thank you for the review of Extended Stay America. We are thrilled to know you enjoyed the spaciousness of your well-maintained room and that you had a relaxing stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
The bathroom was never cleaned. Ice machine broken. Elevator not working at check out. 3rd floor!
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
My 1st room was very dirty, the comforter was dirty and it smelled like bagels. I called and got my room changed. About 3am Saturday morning my 2nd room bathroom toilet didn't flush. I removed the lid and fixed the handle.
Business response:
Theresa, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
I liked how nice it was and that it had a nice clean pool
Business response:
Thank you for your recent stay at Extended Stay America. We are glad you had a great experience throughout the hotel and especially expressed your love for the pool. Thank you again, and we hope to have the pleasure of hosting you back soon. Sincerely, Hotel Management
Coolaid Great
Business response:
Isaiah, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good not great. We were happy. Overall, it was good. The pool good, beds good, sofa pull out.. no so good, had no blankets or pillows. The desk had sheets and blankets but were out of pillows. Breakfast was the bare minimum but that was ok with us. They had coffee and hot chocolate we were happy. The kids had muffins. They said they were good. We liked it, it served our purpose.
Business response:
Bill, we recognize your time is valuable and appreciate the feedback you have provided for Extended Stay America. It’s great to know you were impressed with your well-appointed room and that you took advantage of our complimentary grab-and-go breakfast. Thank you again for all of your great feedback. We look forward to your next stay. Sincerely, Hotel Management
Very clean and spacious rooms. I was told there was breakfast, but there is not. There is coffee and granola bars. That is not breakfast.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.