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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed in better and I have stayed in worse. The service was good and I was treated with respect. Great location close to everything in that end of Columbus.
Business response:
Mike, thank you for choosing to stay at our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous service and our convenient location. We appreciate your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
i would suggest that they not say they provide breakfast . granola bars. packed muffins and packages of instant oatmeal aren't nreakfast. thete was no molk for the oatmeal. no juice, no fruit. the coffee is put away at 9:30 am. i really believe it would be better to not advertise that they provide breakfast
Business response:
Thank you for your review and for choosing to stay at Extended Stay America. We regret you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
We loved that there was a recliner in the room. Was not happy that they were super strict about checking in at 3 pm. Lady at the desk was actually a little rude about it. I have never gone to a hotel and not been able to check in. We were only there an hour early.
Business response:
Christina, thank you for choosing to stay at Extended Stay America. We are happy to see the rating as it states you had a nice visit, but we are sorry you did not have a positive experience with one of our associates. We have shared your feedback with the appropriate department head to take the proper action with our staff. We appreciate your business and hope to see you again in the future. Sincerely, Hotel Management
The AC in the room wouldn’t turn on. The room was stuffy. We had to open the windows. We checked in so late because our flight was delayed that we decided to live with it and sleep.
Business response:
Ginger, thank you for your review. We are sorry for the issues you encountered in your suite. Your feedback will be shared with our maintenance team for review and action. We appreciate your comments and hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Checkin was quick, staff was friendly. Room was clean but it appears that all linens are washed together so there was pet hair on the sheets and blanket. For persons with allergies to pet hair like me, you get to wake up with red eyes and a stuffy nose. Should keep non-pet rooms & linens separated. The continental breakfast consists of instant oatmeal, breakfast bars and coffee/tea/cocoa—nothing for gluten-free persons. Will not be able to stay again unless a room is declared ‘pet free’.
Business response:
Jeanne, thank you for your gracious review. We are delighted to know you had a relaxing stay in your well-appointed room and that you were impressed by our courteous associates. However, we regret the inconvenience you had. Your constructive feedback is appreciated, and we hope you will come back to see us. Sincerely, Hotel Management
was a great experience, staff was great and so was the facility
Business response:
Kirk, thank you for your 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management
‘Breakfast’ was pre-packaged muffins and oatmeal. Disappointing. Shower was noisy. Room was clean and ok. They updated half the flooring, but left old worn carpet on the rest.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize for falling short of your expectations for a perfect stay. Your feedback with regard to the carpet our breakfast offerings will help us improve our future guest experiences moving forward. Our maintenance team has been informed to repair the shower in your room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
N/a... nothing exciting or disappointing. Front staff was very friendly and helpful.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant stay with us and liked our cordial associates. We will share your gracious remarks with our front desk team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
Wish breakfast was served longer, but other than that it was nice, close to everything.
Business response:
Casey, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.