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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The A/C in my room was not working properly and the floors were not vacuumed well.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We hope the rest of your stay was to your satisfaction and we look forward to hosting you again soon for a much better experience. Sincerely, Hotel Management
Felt it was overpriced for what was offered. "Breakfast " was very little selection.
Business response:
Thank you for staying with us and for taking the time to post your review. We regret you did not like our breakfast and are sorry to read that you felt the value of our accommodations did not match your expectations. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
Reasonable price Lotsa room not clean Grab and go breakfast sucks hair in the shower not enough towels no shampoo in room
Business response:
Mike, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We also apologize that our breakfast offerings did not meet your expectations. We value your comments. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Nice roomy rooms. Wasn’t exactly clean, still had food crumbs and pieces behind couch from other guests. Good pool. No breakfast as I thought they did have. Didn’t have any extra room supplies or kitchen supplies like it was supposed to.
Business response:
Thank you for the review of your stay. We are sorry for the cleanliness issues you experienced and will share it with the housekeeping department to ensure a better experience going forward. We also regret our breakfast offerings were not appealing to you and that the inconvenience caused due to the lack of amenities. On a positive note, we are happy you liked our spacious rooms. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management
Breakfast was disappointing but otherwise we we’re happy with our stay
Business response:
Thank you for staying at Extended Stay America. We are glad that except for an issue you had a great time with us. Your concern will be shared with our brand leaders to determine new breakfast offerings. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
I love the Location right next to everything. The only thing I don't like it the parking , but not a break situation and wish there would be someone at the desk during the day. I seem to never see anyone there but again, I never really needed anything important thank goodness .
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Easy check in. The staff were polite and very helpful. The hotel room was neat and clean.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
i liked the location of property. what i didnt like was that the hallway that i was staying in smelled like weed.
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you had a pleasant visit and that our ideal location was the highlight of your entire stay. However, we are sorry for the odor issue. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.