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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was average at best. Not the cleanest but ok. Had to ask for clean sheets right away bc one bed had a stain on the fitted sheet. We found a book on the window sill so that wasn’t cleaned. But otherwise ok room. It was nice to be able to comfortably fit all 5 of us in a room. There is never anyone at the front desk to help. There are no signs to find anything like the pool or ice, etc. only room numbers. We got out steps in looking for things. The breakfast wasn’t real exciting. Prepackaged muffins, oatmeal, and gra... read more
Business response:
We appreciate your evaluation of your stay at our hotel. Although you had an overall pleasant stay, we apologize for the difficulties which kept you from having an excellent time. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The Staff were very nice! But our room was a little dirty. The carpet had not been properly vacuumed in some time. Breakfast options were extremely limited (oatmeal & muffins in a bag) I feel bad leaving a poor review because the staff were so nice, but management needs to get them extra help-clearly.
Business response:
Thank you for the feedback. We are glad you liked our friendly staff and had an overall comfortable stay. However, we are sorry for the housekeeping issue you encountered and will share it with the appropriate associate to ensure a better experience going forward. We also regret that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new offerings. Thank you again, and we hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Mana... read more
Nice sized rooms, very clean, great location, great price. The staff was incredibly friendly. There's a good outdoor pool and lounge space where the WiFi reaches to, so it's an excellent hotel for business travelers. The amenities are very slim - two bars of soap and a "conditioning shampoo" so be sure to bring your own lotion. Also, "breakfast" is a bit disingenuous - it was just oatmeal packets, bagged muffins, and Nature Valley bars and coffee.
Business response:
Thank you for sharing the details of your stay at Extended Stay America. We are glad our service and amenities met your expectations and that you had a pleasant time with us. We appreciate your kind remarks and are looking forward to welcoming you again whenever you are back here. Sincerely, Hotel Management
Ok room Average
Business response:
Douglas, thank you for your review and letting us know you had an overall pleasant time with us. We hope you will come again so we can make your next trip even better. Sincerely, Hotel Management
I had booked a suite for 6 and ended up being put into 2 rooms Thankfully for the same price. The beds were extremely uncomfortable. Bathrooms were in need of some repair and the tub/shower could have been cleaner. The staff was friendly and helpful.
Business response:
Cynthia, thank you for being our guest. Although you liked our courteous staff, we are sorry you found your bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we are sorry for the issues you encountered in your bathroom. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. We hope the otherwise positive aspects of your visit will bring you back to us for a much be... read more
Clean & tidy. Friendly staff. Check in went quickly.
Business response:
Thank you for sharing your feedback at Extended Stay America. We are glad to know you liked our well-kept property and that you also appreciated our associates. Thank you once more for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.