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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel! Loved my stay here! Excellent service, clean room, pool was nice, and a very good neighborhood!!
Business response:
Lindsay, thank you so much for taking the time to review Extended Stay America. We’re delighted to know you were pleased with the service you received from our wonderful staff and that you loved your well-maintained room. On behalf of everyone here, we invite you to stay with us again the next time you visit Columbus. Sincerely, Hotel Management
Good value and good location. Check in staff was somewhat lame. We checked in after 10 pm and front doors were locked which I have no problem with. However I had to call on the phone for late checkin repeatedly to get a response. After at least 15 min. a desk clerk finally showed up but offered no apology nor explanation for delay. Otherwise our stay was good. The beds were comfortable and the AC was cold.
Business response:
Lou, thank you for choosing to stay with us. We’re glad to know you enjoyed our location and that you found us to be at a fair price. However, we’re sorry for the issue you had at the time of check-in. We have discussed your feedback with our staff, and we’re working with them in order to enhance our customer service. We hope this will not hinder your otherwise positive experience and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The only complaint I have is that it took over 30 minutes to check in. The woman at the front desk reported there were call-offs.
Business response:
Thanks for being our guest. We are glad you liked most aspects of your stay, but we offer our apologies for the inconvenience you had with your check-in. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Good Hotel Everything was fine. Very friendly staff. Good value. No issues at all.
Business response:
Thanks for taking the time to review your stay. We’re delighted to know you were pleased with the service provided by our staff and that you found us to be of a great price. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management
Convenient Location, but just OK Small rooms, room smell like burnt food, continental breakfast was awful.
Business response:
James, thank you for posting a review of your stay with us. We’re glad to know our location was ideal for you and that you found us to be at a fair price. However, we’re sorry for the inconvenience you had due to the smell in your room and for failing to meet some of your expectations. We have asked our housekeeping team to deep clean the room in order to remove the odor from the suite. We also assure you that we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast... read more
I am a Telephone Technician and have worked at several Extended Stays in my local area in Virginia. This one in Columbus Ohio was by far the nicest, cleanest one I have been in. One disappointment was the "continental" breakfast. Just offering packaged muffins and granola bars does not, in my opinion, constitute a continental breakfast. My family was disappointed in this. This disappointment however was not enough to make me change my mind about giving this facility an excellent rating.
Business response:
Thank you for your terrific review of Extended Stay America. We are glad our team made you feel welcome and your suite had everything you needed to make you feel at home. We want every guest to have an exceptional visit, so we are always pleased to read nice reviews like yours. Your kind remarks will be shared with our team. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We look forward to your next visit! Sincerely, Hotel Management
Hotel and staff were great. Information from Expedia was not current even though I distinctly shared that I only had cash. Had to do to Target to buy Visa card to pay for room.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We’re glad to know you were happy with your stay and that the service provided by our staff met your expectations. However, we’re sorry for the inconvenience you experienced due to our payment policy. We hope this will not hinder your otherwise positive experience and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.