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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like cigarettes, decor was dated, breakfast was disappointing.
Business response:
Michelle, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issues you encountered with your room. We have shared your feedback with the concerned teams and will take actions for improvement. We will make a note of your comments with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Ashlee, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Service is not great. Rooms are nice though. Was not aknlowleged when I first entered the lobby. No one else in there, worker didn't even stand up or say hi. Room was missing extra set of bedding for our 5th person. Had to go to the lobby and get it on my own. Pool had people drinking smoking and cussing not very family friendly. Found a roach in the bathroom. Went down for breakfast at 6:15am, nothing was out even though they wrote down 6am breakfast starts.
Business response:
We thank you for taking time to evaluate your stay at our hotel. Our number one priority is to make sure you receive outstanding service from our team, and we are truly sorry we fell short during your visit. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Shop till you drop!!! As usual we had a great visit!! We love all the things you can do .. shortnorth is a few minutes away.. shopping @ your front door.. great weekend getaway!!!!
Business response:
Louis, thank you for choosing Extended Stay America while here for your weekend getaway once again. We are delighted to read you had a great time as always and that you loved our convenient location. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Even with an upgrade, wasn’t thrilled. Walked in and lights didn’t work, went to sleep and couldn’t because someone’s tv or radio was on very loud all night long.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Check in was easy. The room was clean and comfortable. The only negative was the lack of insulation in the floor and ceiling. We could hear the people above us walking on the wood floor and I'm sure the people below could hear us. The bathroom lighting was adequate, but for someone with low vision, it could be a little brighter. Overall, I would stay there again.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our courteous service and your comfortable room. We value your feedback as it will help us improve moving forward. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
In room microwave was dirty, the hallway smelled like a dirty (excrement) diaper. Shower head worked 1/2 way only.
Business response:
Jennifer, thank you for staying with us. Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Comfortable, quiet hotel with friendly staff. I really liked my room, nicely furnished with functional pieces. I appreciated getting my requested kitchen dishes, pots, etc, in a big plastic tote --very clean, though basic. The grounds are nicely kept and the location is close by many resources. The one thing I found less than ideal was the "grab and go" breakfast, which had instant oatmeal, muffins, granola bars, coffee, and hot water, plus non-dairy creamer. Juice or fresh fruit would have been welcome, but it was not a big... read more
Business response:
Suzanna, thank you for being our guest at Extended Stay America. We are glad you liked many aspects of our hotel and had an overall great stay. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.