Extended Stay America - Columbus - Polaris

Business response:

Thank you for your review. We want every guest to have a pleasant experience, but we are sorry you were unhappy with the cost of your stay. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Melinda, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with most of the aspects of our hotel. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Chrissy, thank you for staying at Extended Stay America. We are delighted to read you liked our affordable rates and convenient location. That being said, we are sorry if any inconvenience was caused while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you were satisfied with your stay. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Rick, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

We appreciate you bringing your experience to our attention. Please accept our apologies for the odor in your suite and your comments have been shared with our housekeeping team to ensure your room receives a deep cleaning. Please know, housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, cleanliness service is available for a minimal fee. I am sorry if this was not informed to you upon arrival. Thank you for being our guest, and we invit... read more