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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place, great location Our family stayed here briefly while traveling through the area. Decor is a bit dated, but our room was clean & comfortable. After-hours checkin was a bit slow, but it was late (almost midnight). This is a very nice area with several stores & restaurants, easy access to interstate 71!
Business response:
Rebecca, thank you for being a guest at Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
The room was very nice. Even had a regular size fridge, kitchen sink, dishwasher, microwave and stove top. We were in the 3rd floor and had a nice view of the city. Staff was friendly as well!
Business response:
Samantha, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
It is acceptable in that area if the price is really fair. Great area.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
was not impressed First walk in is beautiful and front desk was pleasant but the room wasn't clean there was food on the ceiling bugs on the floor water rings on all stands bed was not made neatly was thrown together and one of the bed sheets had a stain on them toilet only worked half the time service was great but rooms were not what I thought they would be when I first walked in
Business response:
Thank you for being our guest. We sincerely apologize that your room was not cleaned to the level it should have been. Your feedback will be discussed with our housekeeping and maintenance team to be more diligent moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Lesa, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Great hotel! Loved my stay here! Excellent service, clean room, pool was nice, and a very good neighborhood!!
Business response:
Lindsay, thank you so much for taking the time to review Extended Stay America. We’re delighted to know you were pleased with the service you received from our wonderful staff and that you loved your well-maintained room. On behalf of everyone here, we invite you to stay with us again the next time you visit Columbus. Sincerely, Hotel Management
Good value and good location. Check in staff was somewhat lame. We checked in after 10 pm and front doors were locked which I have no problem with. However I had to call on the phone for late checkin repeatedly to get a response. After at least 15 min. a desk clerk finally showed up but offered no apology nor explanation for delay. Otherwise our stay was good. The beds were comfortable and the AC was cold.
Business response:
Lou, thank you for choosing to stay with us. We’re glad to know you enjoyed our location and that you found us to be at a fair price. However, we’re sorry for the issue you had at the time of check-in. We have discussed your feedback with our staff, and we’re working with them in order to enhance our customer service. We hope this will not hinder your otherwise positive experience and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The only complaint I have is that it took over 30 minutes to check in. The woman at the front desk reported there were call-offs.
Business response:
Thanks for being our guest. We are glad you liked most aspects of your stay, but we offer our apologies for the inconvenience you had with your check-in. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,643 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.