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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was much smaller than I thought it would be. It was a bit cramped.
Business response:
Thanks for evaluating your stay. We are sorry for not meeting all of your expectations in regard to your room. Your concerns in regard to cleanliness will be shared with our housekeeping team in an effort to improve our future guest experiences. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager
It was good and my children's were happy too.
Business response:
Thank you for choosing to stay at Extended Stay America - Columbus - Polaris. It’s good to know you all enjoyed your time with us and were impressed with all the aspects of our hotel. We appreciate your business and look forward to seeing you and your family back soon! Sincerely, General Manager
Very clean and roomy room. Very good for the price.
Business response:
Thank you for being our guest at Extended Stay America - Columbus - Polaris. We are delighted to know you enjoyed the comfort of your room and that you also found us to be a great value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Good Overall - Nice hotel. Just should keep stairwells cleaner. Dirty towels, cobwebs and cigarette smell. Other than that small thing, all was good.
Business response:
Thank you for staying at Extended Stay America - Columbus - Polaris. We are glad you had an overall pleasant experience with us, but we are sorry for the housekeeping issues you experienced while here and the inconvenience they caused. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, General Manager
Business response:
Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, General Manager
Comfortable. The room was clean and nice. The only issues that we had was we couldn't find a cart to bring our stuff in. Another guest helped us, and when we asked for extra bedding it took them a long time to come to the front desk. Other than those two small issues it was a great stay!
Business response:
Jamie, it was a pleasure having you as our guest at Extended Stay America - Columbus - Polaris. We are glad to know you were pleased with most aspects of our hotel, especially with your room. Your feedback is appreciated, and it will help us to work more diligently moving ahead. We hope to see you again in the near future. Sincerely, General Manager
Business response:
Tim, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, General Manager
Lovely hotel and area the hotel is lovely, the area around it offers many restaurants and shopping areas.The staff at the hotel was helpful. There were only 2 problems - 1. there was no directory in the room for local eating and shopping and 2. when booked through the website we were put in a smoking room when we requested a non-smoking room. They were full, but managed to get us into a non-smoking room,
Business response:
Brenda, thank you for staying at Extended Stay America - Columbus – Polaris. We are delighted to read you liked our convenient location and courteous service. Thanks again for being our guest, and we hope to see you soon. Sincerely, General Manager
Decent hotel Don't expect much out of the free breakfast. Grab n go granola bars or mini-muffins. Sleeper sofa was very uncomfortable due to a mattress that was a bit worn out.
Business response:
Todd, thank you for reviewing Extended Stay America - Columbus - Polaris. We are happy to know you had a comfortable stay with us, but we are sorry for the bit of inconvenience you had due to the sofa-bed in your room. We value your feedback and look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,707 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.