This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Eric, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Pros and cons When we arrived the internet was down so she was unable to find our reservations but did give us the proper room with the corrected rates. The room furniture was very worn and needed replaced or cleaned better. Tv remote did not work but was willing to replace it only if we went to the desk to get it. The toilet leaked which seemed like it had before because flooding around it was soft. Also the breakfast had no milk or juice but only prepackaged muffins and oatmeal so that could have been better with more opti... read more
Business response:
Thank you for reviewing our hotel. We are glad to read you had an overall pleasant visit and liked our service provided by our staff. That being said, please accept our apology for the issue your experienced while here. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, G... read more
Skip it. Wasn't bad for a cheap hotel. Booked and prepaid and it still took us 20 minutes to check in. Room was nice size and clean. Check out receptionist was very rude. Seen several strange rangers at this hotel.
Business response:
Dave, thank you for being our guest and for sharing your experience. We are glad you had an overall comfortable stay and that you liked your well-maintained room. However, I am sorry you didn't experience our staff at their best during your stay. I have discussed your comment with my team members to ensure we deliver an excellent service. I hope we have the opportunity to host you again soon. Sincerely, General Manager
Nice. The staff was friendly and courteous and the rooms had nice beds and furniture in good condition.
Business response:
Matthew, thanks for the wonderful feedback. We are glad to know all went great during your stay and that our service and facilities were to your satisfaction. It was a pleasure having you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, General Manager
Hotel was close to all amenities. Quiet. No complaints
Business response:
Thank you for being our guest. We are happy to know you liked our location and had a good time here. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Nice time away I had a family of 6 and they made it work for us!! Also for not a bad price
Business response:
Danielle, thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you and your family will come and see us again soon. Sincerely, General Manager
Business response:
Wow - Linda, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Carolyn, thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Queenless It was all good except there are no queen sized beds as advertised, which we needed. Staff was very helpful!
Business response:
Thomas, thank you for sharing your experience at Extended Stay America. We are happy to know you had a good time here and were satisfied with the service provided by our courteous associates. Thank once more for including us in your travel plans, and we look forward to hosting you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.