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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Not worth the money. The first night we stayed, a couple in the hallway right outside of our room was yelling and fighting throughout the night. This culminated in the police being called. Scary. The room smelled of smoke even though it and most of the floor had been designated non-smoking. It also continued to smell like Lysol throughout our stay. Sarah at the front desk was unfriendly and a bit rude. The hotel room wasn't very clean not was the hallway. The free breakfast was only coffee, oatmeal packets and individually w... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us that chanc... read more
We did not like the smell of urine once stepped out of the elevator on the 2nd floor. The sheets and pillows were not soft and for what we paid we didnt get anything except a 2in size shampoo. For $30 more we could and should have stayed at Hilton downtown again if there were rooms. Not very impressed!!! Overly prised.
Business response:
Maggie, please accept our apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Great room, lots of space to spread out. No complaints...thank you very much!
Business response:
Dawn, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time with us and that you loved your spacious room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean room, would have liked more pillows and another garbage can. Staff friendly. Breakfast only consisted of granola bar, tea,coffee, and blueberry muffins, would have liked more selection.
Business response:
Thank you for staying at our hotel. We are glad your overall experience was a good one, and we apologize for failing to meet some of your expectations. We appreciate you letting us know and hope you will be back with us whenever you return to the area. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
VERY dark at night...felt unsafe to go outside the hotel.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nice Very nice place. I just needed a place to sleep while family member was in hospital. But I would recommend this place for any type of stay. Full kitchen and two different work stations.
Business response:
Craig, thank you for choosing to stay at Extended Stay America. It's great to know that our facilities and service were to your satisfaction. Thanks for the recommendation, and please visit us again the next time you are in the area. Sincerely, Hotel Management
Proximity Close to alot of great places. The driveway is kind've hidden.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,777 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.