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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room had some major water leaks, was pretty dirty, and smelled heavily of mold. It was fine for two nights, especially since we were only in the room to sleep, but I would not recommend staying there for more than a couple of nights. I did notice that the side doors were NEVER locked. There is also seemingly only one person working there at a time. A very friendly man checked us in and out and was great! Another person on the staff yelled at me because I was trying to get back to my room after dropping my key somewhere a... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This is a very dated hotel. There seems to be very little upkeep of the facilities. The room smelled like smoke, the sink and the bathtub didn’t drain well, and one of the beds had large bloodstains on it. The lobby looks very nice, but the rug by the elevator smelled like urine. The employees were very nice. It’s not the worst hotel I’ve ever stayed in (there weren’t any bugs), but there are better options nearby
Business response:
Thank you for sharing your concerns with us. We are truly sorry to know you were unable to experience a comfortable visit. We sincerely apologize for the disappointment you had due to the housekeeping and maintenance issues. We assure you to discuss this with the teams involved to take remedial measures. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This as the worst hotel we have ever stayed in. The first night we were kept up all night by the drunk guys next door fighting and banging on the walls and doors. The staff was nice and we changed rooms. This room had 2 AC’s, one didn’t work at all and the other just blew barley cool air. Once again we were kept up by loud banging and yelling all night. I would never stay here with a family. It would be fine if you didn’t care for sleep.
Business response:
Thank you for staying with us and you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. Also, your concern regarding the air-conditioning unit will be shared with our maintenance team so that corrective measures can be taken. We hope you will allow us another opportunity to... read more
Not the best choice The man at the front desk was very kind and accomodating. He tried to help as best he could. When we arrived in out first room the door did not lock, he mived us to another room upstairs. Once in that room i turned on the lights by the restrooms and there were roaches in the closet. Unfortunately it was not in the best area for a woman with 2 small kids either. We decided to leave and i was told the manger would call and my stay would be refunded but its been 4 days and no one has reached out.
Business response:
Kori, thank you for sparing some time to review your stay. We apologize for the issues you encountered in your suites. We will share your comments with our maintenance and housekeeping teams for their review and action. We also are sorry to know our associates missed getting back to you. If you have any queries and would like our assistance, please feel free to reach us at our front office. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Upon walking in there was an overwhelming smell of cigarettes and marijuana. While this doesn’t personally bother me it was overwhelming to my son. There was what appeared to be fairly fresh blood on our room floor. The clean washcloth that was folded in our room was... not clean. Thankful for an affordable last minute room but would probably spend a little more to stay somewhere nicer.
Business response:
Thank you for your feedback. We are truly sorry for the smokey stay and the inconvenience caused by the cleanliness issue. We will discuss your comments with the leadership team to take appropriate steps to enhance our guest experience. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This property was gross. I wouldn’t let my children take their shoes off in the room. The amount of pet urine stains was gagging. I tried to ask to move rooms but I was told no. I almost considered just foregoing my money. When I went to put shoes on my three year old The best morning I had to pick a flea off of her toe. The amenities listed didn’t exist. No dvd, no hair blow dryer, no conditioner, pot and pans were per request but no detergent and soap to clean them. No coffee in the building. Hard pass. I’ve never stayed i... read more
Business response:
Thank you for being our guest. We are disheartened to know your stay was not a pleasant one. We apologize for the cleanliness issue in your suite and that our associates were unable to resolve it to your satisfaction. We will discuss your comments with our housekeeping team to be more diligent moving forward. Please know, in-room amenities such as hair-dryers and kitchenware are made available at the front desk. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Ma... read more
Dirty room next to a utility closet that was constantly beeping made for a night with little sleep. Staff was no where to be seen for checking and checkout, even after ringing the courtesy phone.
Business response:
Thank you for your feedback. We apologize you were unable to experience a clean and comfortable stay. We will discuss your comments about the cleanliness issue with the housekeeping team. We are also sorry that our associates were not present at the front office when you were there to check-in and check-out. We will utilize your comment to ensure this is not repeated. We hope you will allow us to serve you once again. Sincerely, Hotel Management
Pull out bed had mud or something else brown and stains all over it, kids had to sleep on top of couch
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you and your kids will give us another opportunity to provide a better experience on your next s... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.