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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the risk. Suite reserved and paid for, not available. Upon arrival another customer was complaining of bugs in their room. We were Offered another suite only 1 actual bed & a sleeper sofa Asked if anything else available? We were told that a room could be cleaned and we said we would be back after dinner. We arrived back at the hotel and proceeds to the room. upon entering the room cockroaches were found. Went back down to the desk and ask for the other room as we could not locate another hotel. We were told that w... read more
Business response:
Thank you for taking the time to post your feedback. Firstly, we are very sorry for being unable to provide you with the suite of your choice. We also apologize for the cleanliness issues in the suite you were offered. We will discuss your comments with our housekeeping and pest control teams for their review and action. We truly regret the inconvenience you had and hope you will allow us to host you again. Sincerely, Hotel Management
Horrible Stay Hotel looks nice from the outside but horrible inside. Our room was dirty, had very few towels (only 4 for a booking of 6 people), kitchen area was not cleaned well, rooms are very outdated. No hair dryer - broken off the wall. Worst was we had a sofa bed for the kids, unfolded it and it only had a single size mattress on a queen size frame. We asked for another room or them to give us an additional room at no charge to allow enoguh sleepin arrangements - were told no. They gave us a bed on wheels to put in the... read more
Business response:
Stacy, thank you for staying with us and for your candid review. We regret your disappointment with the room we assigned you and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a m... read more
Our room had some major water leaks, was pretty dirty, and smelled heavily of mold. It was fine for two nights, especially since we were only in the room to sleep, but I would not recommend staying there for more than a couple of nights. I did notice that the side doors were NEVER locked. There is also seemingly only one person working there at a time. A very friendly man checked us in and out and was great! Another person on the staff yelled at me because I was trying to get back to my room after dropping my key somewhere a... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This is a very dated hotel. There seems to be very little upkeep of the facilities. The room smelled like smoke, the sink and the bathtub didn’t drain well, and one of the beds had large bloodstains on it. The lobby looks very nice, but the rug by the elevator smelled like urine. The employees were very nice. It’s not the worst hotel I’ve ever stayed in (there weren’t any bugs), but there are better options nearby
Business response:
Thank you for sharing your concerns with us. We are truly sorry to know you were unable to experience a comfortable visit. We sincerely apologize for the disappointment you had due to the housekeeping and maintenance issues. We assure you to discuss this with the teams involved to take remedial measures. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This as the worst hotel we have ever stayed in. The first night we were kept up all night by the drunk guys next door fighting and banging on the walls and doors. The staff was nice and we changed rooms. This room had 2 AC’s, one didn’t work at all and the other just blew barley cool air. Once again we were kept up by loud banging and yelling all night. I would never stay here with a family. It would be fine if you didn’t care for sleep.
Business response:
Thank you for staying with us and you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. Also, your concern regarding the air-conditioning unit will be shared with our maintenance team so that corrective measures can be taken. We hope you will allow us another opportunity to... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.