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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area felt unsafe. There were several men standing around the front door, some were smoking. The smell hit your face , they looked like they were up to no good. The rooms were not very clean. I rented 2 rooms one had a dirty Q- Tip under a folded towel on the bathroom sink. Seen a few roaches in both rooms. Also there Wes roach feces on the outlets. I felt gross out. We will not be coming here again. The only good thing was the lady at the front desk was was kind.
Business response:
Dear Christine, Thank you for your feedback. We’re pleased to know that the front desk staff left a positive impression, although we regret that other aspects of your stay did not meet your expectations. Cleanliness and a welcoming environment are priorities, and your concerns have been noted. Please know that we have on-site security in place to help ensure the safety and comfort of all our guests. We appreciate your comments and hope you’ll consider giving us another opportunity to provide a better experience in the future... read more
Carpet hadn't been vacuumed. Hair all over sink and floor in restroom. Only 1 trash can in room that was filled with trash from prior occupant.
Business response:
Dear Arturo, Thank you for sharing your concerns. We sincerely apologize for the condition in which you found your room. Cleanliness should never be overlooked, and it’s clear we did not deliver the level of care and preparation our guests deserve. This will be addressed with our housekeeping team to ensure stronger attention to detail moving forward. We appreciate the opportunity to accommodate you and would welcome the chance to provide a significantly improved experience should you choose to return in the future. Sincerel... read more
I’ll sleep on the street outside than this hotel next! The staff gave me a towel I requested that is unclean and scattered. He also told me “if I don’t mind ,I should get the dirty towel downstairs for him. This hotel I wouldn’t do it for $2 a night. I would rather sleep outside!!
Business response:
Dear Nichodemus, Thank you for your feedback. We sincerely apologize for the unacceptable condition of the towel and the interaction you experienced with our staff. Please note that towels and linens can be exchanged at the front desk at any time, and this service is complimentary. Your feedback is important to us, and we have shared it with our front desk staff to ensure that we clearly communicate our services to every guest. We appreciate you bringing this to our attention and hope to restore your trust in the future. Sin... read more
Firstly, I want to commend the staff. The property is a bit run down and in need of a good scrubbing, but the staff were friendly and helpful. The room needed mopping badly. All the bedsheets were stained. The pullout mattress was dingy and discolored. The floors were very uneven and sloping. The room layout was awkward. The microwave barely fit a standard sized paper plate. You have to pay a deposit for kitchenware. The towels are thin and small, and you have to ask for toilet paper by the roll. Getting in and out of the ho... read more
Business response:
Dear Zakariah, Thank you for recognizing the efforts of our team. We regret that the condition and layout of the room did not meet your expectations. Your detailed feedback is greatly appreciated, as it provides us with essential insights into areas that require our attention. We value your comments regarding cleanliness, amenities, and accessibility, and will share them with our team to enhance the experience for future guests. While we are pleased that you found the location and affordability satisfactory, we acknowledge y... read more
There was a fist fight in the room next to us and management did nothing to resolve the situation. Water bug in the bathroom. Air conditioner went out in middle of night. Says continental breakfast: only chocolate muffins and plain oatmeal available. Coffee was not good.
Business response:
Dear Matthew, Thank you for your feedback. We sincerely regret the disruptions and discomfort you experienced during your stay. The safety, cleanliness, and comfort of our guests should always be a priority, and it’s disappointing to know we fell short in multiple areas. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Your feedback is extremely valuable, and we hope you might give us another opportunity to provide a stay t... read more
The water in the bathtub drained poorly. The curtain in the bathtub had a musty smell. The meaning of the word "extended" in the name of the hotel for me always meant that there was a mini-kitchen and a set of dishes for this kitchen. And it always was. But now to get a plate and fork - you have to pay $ 20 for this. Very strange.
Business response:
Dear VLADISLAV, Thank you for taking the time to share your experience with us. We recognize that a properly functioning bathroom is vital for ensuring a comfortable stay, and we sincerely apologize for falling short of your expectations in this regard. Your feedback is invaluable and will be shared with the relevant teams. We appreciate your input, as it plays a crucial role in enhancing the overall guest experience. Sincerely, Hotel Management
Chose this place for the pool and breakfast. The pool was dirty and people were drinking and smoking in the water. The free breakfast was old muffins, ran out of coffee and package oatmeal. The room had werid stains on the carpet and beds. Had no ice in hotel except for these empty ice trays. No trash cans in the room at all. Tried using the stove it started smoking like it was going to catch on fire.
Business response:
Dear Alexis, Thank you for sharing your experience. We regret that the pool environment, breakfast offerings, and concerns about the room and kitchen appliances did not meet your expectations. We understand how important these amenities are for a comfortable stay. Your detailed feedback is invaluable and will be shared with our team to address these concerns and improve overall cleanliness and guest comfort. We look forward to welcoming you back for a much-improved visit in the future. Sincerely, Hotel Management
I have stayed at an Extended Stay before and never have I experienced what my family and I went through. The room was beyond filthy. It was so bad that we left in the middle of night and thankfully found a more suitable hotel nearby.
Business response:
Dear Amanda, Thank you for sharing your experience. We are truly sorry to hear that your recent stay fell so far below expectations and regret that you had to cancel your plans with us. While guest comfort and a clean environment remain a top priority, it’s clear that your experience did not reflect our usual standards. We provide weekly housekeeping and expect all suites to be maintained with care, but we also recognize our responsibility to ensure every guest arrives in a well-prepared space. Your comments will be addresse... read more
I have zero complaint about the staff, They were all very nice and helpful in everyway they could! With that being said, the hotel needs major change with the cleaning department, It was very disgusting! We had to request a room change when we first got there because the smell of cigarettes with humidity inside the room was out of the ordinary. Then, they moved us to a room that looked on the surface better and smelled better too but it was all fake!. The carpet was disgusting to say the least, i am assuming that they never ... read more
Business response:
Dear Yuneisy, Thank you for recognizing the kindness and helpfulness of our staff. We’re deeply concerned about the condition of the room you described and sincerely apologize for the unacceptable cleanliness issues you encountered. What you experienced does not reflect our standards, and your detailed account has been shared with our housekeeping leadership to address immediately. We understand how disappointing this was, especially when traveling with family, and we appreciate you bringing it to our attention. We hope you ... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.