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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't do it
Business response:
Dear Gerrardo, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The first room stunk like body odor terribly...and it seemed dirty-there was dried food on the handle to open the fridge...then i moved rooms and that room smelled like rodents or dogs and like a dog had peed in there. The hotel is very dated. It wasn't worth my $85/nt. The staff was really pleasant.
Business response:
Dear Brandi, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the pleasant hospitality of our staff. However, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and we... read more
Kitchenette with no dishes- no in room coffee pits. “Continental Breakfast” was off brand granola bars and packets of oatmeal. Coffee removed from lobby at 8am. Front desk never staffed - placed in dirty room - couch had a literal hole in it
Business response:
Dear Nicola, We were sorry to read your comments regarding our oversight in responding to your experience, which was unacceptable. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having various food options that met your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. Thank you for choosing to stay with us, and we hope to serv... read more
Staff was rude to my wife
Business response:
Dear Sam, Thank you for your feedback. We place great value on providing courteous and attentive service to our guests. Therefore, we are disappointed to learn about the issues you experienced, and we sincerely apologize for any inconvenience caused. Please be assured that we will take the necessary steps to address the situation and ensure you receive the exceptional hospitality you deserve on your next visit. We appreciate your patronage and look forward to serving you better.Sincerely,Hotel Management
Terrible experience I was very upset because the room rate of 125 per night I thought I was to pay on hotels.com turned out to be 149 per night due to added and high taxes and lodging fees as well as a 75 property FEE...WHAT THE HECK???!!! I also had to pay a 10 fee for clean and dry towels on the 3rd day as I was told "we only change linens weekly as we are extended stay". and a 10 cleaning fee four housekeeping to come in and change the linens. There was NO CLEANING done!! Carpet not vacuumed and heavily soiled. could not ... read more
Business response:
Dear Linda, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please allow us to check this with our team and ensure they are improved. In the meantime, let us know if there is anything we can do to change your experience and earn your trust in us. Please give us another chance and revisit us whenever you are in the area. Sincerely,Hotel Man... read more
Floors were very dirty. Bathroom was not cleaned.
Business response:
Dear Andrea, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Not much to like. Felt like a workers camp. Bed extremely uncomfortable. Bathroom worn and nasty. Definitely not worth 100 dollars a night. NEVER AGAIN!
Business response:
Dear JESUS, Our team works hard to provide exceptional service and accommodations and help our guests have the best time with us. Therefore, we are disappointed this was not your experience. We hope you will accept our sincere apologies, as we never intend to disappoint our guests in any way. We appreciate you bringing your concerns to our attention so we can address them appropriately and prevent future occurrences. We hope you will revisit us next time you return to the area so we can make it up to you.Sincerely,Hotel Mana... read more
When we checked into the room, there was no bedding on the bed. The sofa sleeper was broken, the omroom was hot and smelled musty
Business response:
Dear Rodolfo, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Despite booking a reservation over a week prior arrived to be told there were no rooms available. They made no attempt to contact ahead of time to inform me to allow alternate arrangements to be made. They stated it is due to current residents being allowed to extend there stay and there was nothing they could do. No attempt to help at all for a 3 night stay
Business response:
Dear Jamie, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. Our goal is to provide exceptional service to our guests; therefore, we regret this was not your experience. We will address this appropriately to be more consistent in our service delivery. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.