This profile has been claimed by the business owner or representative.
Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was promised and not delivered. Room floors were very dirty and blackened the soles of my slippers. I killed a roach very shortly after checking in. Parking was fine. My knit cap disappeared during my stay.
Business response:
Dear Edward, Thank you for your recent stay and for taking the time to post your review. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. The article is recorded and kept under lock and key in hopes of finding its rightful owner. With that being said, we understand your frustration and can assure you that you will undoubtedly be contacted if your lost item is recovered. We appreciate your patience.Sincerely,Hotel Management
We were greeted by a few unwanted guests (roaches) as soon as we walked into the room. We bought some spray and kept it on hand whenever we saw one afterwards but what we didn’t account for was bed bugs… my daughter and wife were visited the first night, for some reason I was lucky then the second night they gators me up. I will say thanks for one thing my wife was the one who picked it to save a lil money over the suites I usually pick and I’ll never have to worry about it again cause she’ll gladly pick the same places I ty... read more
Business response:
Dear Nathan, thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Please consider staying with us again so we can provide you with the seamless... read more
Roaches and smoking allowed in the room Roaches, left half way through our stay. Our child is in the hospital nearby so it seemed like a great location. Nasty, it must be an ongoing as the person we checked out with was not shocked or surprised when we complained of smoke smell in the room, a bag over the smoke detector and finally seen roaches.
Business response:
Dear Michelle, thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for taking the time to write about your stay; we look forward to your return ... read more
Was not the same room in the picture
Business response:
Dear Taylor, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Horrible water pressure in shower
Business response:
Dear Olga, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issue you encountered in your bathroom. We certainly understand how frustrating it can be when maintenance issues arise. We have taken note of your comments and will ensure this is appropriately addressed. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
The room was very dark, nothing bright. Just gave a very gloomy feeling! I also asked for a hair dryer and was told they didn’t have one. Would never stay here again and would not recommend it to anyone.
Business response:
Dear Debra, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Great location and friendly staff But old, nasty, dirty rooms
Business response:
Dear Juan, thank you for taking the time to review your stay with us. We are pleased that you enjoyed our location and appreciate your kind comments about our friendly staff. However, we hope you will accept our apologies regarding the cleanliness issue in your room. We value your feedback as we constantly strive to improve our guest experience. We will address this with the housekeeping team appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Si... read more
Uncomfortable Stay Dirty room, hair on tables, dead roach on shower stall, black finger prints on bathroom door. We made the decision to stay only because the stay was paid before we were able to see the room and no refunds would be made. We purchased gloves, disinfecting wipes and disinfecting spray and cleaned ourselves. This is the first time we’ve experienced this on vacation. Horrible.
Business response:
Dear Lissett, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.