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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at the property at 3:10 or so, there was no one at the front desk. I rang the bell, called the number and nothing. Other guests had arrived so there was a group of 4 different families waiting. The front desk clerk finally showed up an hour and a half later. She had an attitude and said she was outside throwing thrash. She was unapologetic and uncaring. After I got my room I got the kids ready to go to the pool only to see a sign on the pool that said "closed temporarily" so I go back to the front desk, now she is ... read more
Business response:
Dear Claudia, Thank you for the review. We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not reflect the level of service we aim to provide. We understand the frustration caused by the delayed check-in, unavailability of the pool, and cleanliness issues in your room. Rest assured, we take your feedback seriously and will address these issues with the appropriate teams to prevent recurrence. Please accept our sincerest apologies for falling short of your expectations, and we ... read more
Upon arrival, my room was not ready. They gave me a discount of $25 since I had a puppy with me and didn’t charge me for one day. In addition, this was due to the pull out couch not working and when I asked for another room, they stated they didn’t have another room for us. We could use the restroom in the lobby area and they did not provide explanation other than it’s locked. The front doors did it lock even though they have a sign that you’ll need your key to unlock the door after a dedicated time. The elevator could only ... read more
Business response:
Dear Abraham, Thank you for choosing our hotel during your visit to our area. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope yo... read more
Smelled like smoke everywhere. The parking lot wasn’t well lit. There was urine in the toilet in my room, what looked like dirt or mud in the tub, the kitchen floor was sticky, there were bugs and what looked like mold in the dishwasher and it was very noisy. I explained to the front desk receptionist what the room looked like, she apologized and was very nice but I did not stay there and asked for a refund immediately. Really terrible experience overall except the staff was nice.
Business response:
Dear Lynly, We are deeply sorry for the disappointing experience you encountered during your recent visit. Your feedback regarding cleanliness, maintenance issues, and noise disturbances is concerning and does not meet our standards of service. Please know that we take these matters seriously and will address them with our team to prevent such occurrences in the future. We sincerely apologize for any inconvenience caused and appreciate your understanding. Your kind words about our staff are greatly appreciated, and we hope t... read more
Don’t stay here Never Again!! This place was awful…the reviews must be from employees because NO. The smell was soooo overpowering and it’s basic and cheap looking. They have “hourly” guests. Yuck. Didn’t even stay the night.
Business response:
Dear Monica, We sincerely apologize for the disappointment you experienced during your brief visit. Your feedback is invaluable, and we regret falling short of your expectations. We assure you that our standards do not align with the issues you encountered, and we are actively addressing them to enhance our guest experience. While we cannot control all aspects of our surroundings, we strive to maintain a welcoming environment for all guests. We understand your reluctance to stay, but we hope you'll reconsider and give us ano... read more
Checked out as soon as checking in. Everything was old, table was broken. Didn’t feel clean at all.
Business response:
Dear Javier, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
I booked this hotel for my son and his family. He is active military and was traveling across country for new orders to Guam. The room needed new carpet and apparently exterminating. On day two they found newly hatched roaches everywhere, including their bed. When my son asked for new room, they were told there weren't any available. I will say the staff I met were courteous and we were issued a refund since my son had to find a different hotel. If all the rooms are comparable to his, the place needs to be completely remodel... read more
Business response:
Dear Angela, We deeply appreciate your son's service and sincerely apologize for the unfortunate experience during his stay. We are genuinely sorry for the issues with the room condition, and the inconvenience caused by pests is unacceptable. Please be assured that we take this matter seriously, and we will promptly address and rectify the concerns raised. Your understanding is valued, and we're grateful for the courteous interaction with our staff. We regret that we couldn't provide a more positive experience this time, and... read more
Awful
Business response:
Dear Gerrardo, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.