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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated and dirty, non-smoking room smelled like smoke. Shower was leaking and rusted. No power during the course of our stay and we had to leave for other accommodations. Staff members hard to find on site.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We also value your feedback regarding the renovation and have made a note of it. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Not good at all The bed was dirty hard with springs sticking out it was the worst room I ever stayed in
Business response:
Brian, thank you for sharing your feedback. We are sorry for the disappointing stay you had and regret the issue you mentioned. We have shared your comments appropriately so we can better serve our guests. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. We hope you will make the same choice the next time you visit. Sincerely, Hotel Management
The customer services is no good , the represent is very bad
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you once more for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
lousy customer service bad services in the lobby the represent is very bad
Business response:
Thank you for sharing your experience. We strive to offer quality service to our guests; therefore, we are disappointed for not meeting your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Extended Stay America - Dallas - Doesn't Care Upon arrival at 11pm my wife was told that they had no rooms available, even thought we booked a week in advance. Hotel staff stated they "Didn't have contact phone number to call", even though my confirmation email has both my wife's and my phone number. They were less than concerned about sending away a female at 11:00pm and made ZERO effort to accomodate or fine other means of stay. All that being said, Hotels.Com, totally stepped up and helped my wife relocate and gave a disc... read more
Business response:
Matthew, thank you for your review. We are sorry we were unable to accommodate your wife this time and regret the inconvenience caused. We are reviewing this situation with our team to see what went wrong so we can avoid this in the future. This is not a normal occurrence at our hotel, and we hope you will consider this as an isolated incident and will give us another opportunity to restore your confidence in us. Sincerely, Hotel Management
Not pet friendly $100 fee per dog I picked this place because I needed let friendly for my service dog, they wanted to charge me 100$ for the dog, the room is 50$, so it'll be more kust to accommodate my dog. He slept in the van as they said security would check my room.
Business response:
Carol, thank you for sharing your feedback. We regret the instance you mentioned, and for the disappointment it caused. We are reviewing this situation from our end to ensure a comfortable experience for every future guest. We hope to see you again so we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.