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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel staff yet not well kept hotel I am sad to say this was a very unpleasant experience. The staff is very kind & do work with what they can however the overall hotel is a big disappointment. The toilet was not thoroughly cleaned & I found 2 cockroaches. The breakfast was barely anything. Very disappointed
Business response:
Please accept our apologies for the inconvenience you experienced in your room. Your comments has been shared with our housekeeping team, and we are working to ensure procedures are being followed up as well as to prevent future infestation. We will make a note about your feedback in regard to our breakfast offerings and will share with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will give us another chance to provide you with a better experience. Sincerely, Genera... read more
My SWEET room wasn't clean when I git it and it took them three hours after I got there to get it then one night a big roach was in the bed with me
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we failed in this process, and I regret the inconvenience it caused. I have shared your review with my housekeeping team to ensure no future guest experiences the same. We hope you will give us another opportunity to make this up to you on a future visit. Sincerely, General Manager
Business response:
Martina, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so that we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Below poor customer service I was not able to stay my reservation was cancled by hotel due to water leaks. Also was not given any assistance to change hotels or refund
the TrapHouse! thank God I made it out alive
Little upset The deluxe room but much nicer than the standard room however there was no hot water 24 hours. Made for very inconvenient stay. And for the second time I showed up after paint my reservation and they did not have a room for me. Starting to be very frustrating. Only way I got my room is upgrading to the delux room. Aware if you pay for this room and count on it it sometimes doesn't work out for you. The last time it happened to be there they shipped me a note to Richardson and said they would have a room there f... read more
Worst service ever Horrible service , rooms were not clean and had a odor. We asked for towels and was told we had to bring soiled linen to them first. In addition to what I paid for the room they charged one hundred dollars to my card for security deposit that has not yet been put back on my card.
DO NOT BOOK HERE Horrible housekeeping, unorganized uncleaniess uncomfortable etc.....
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the lack of housekeeping service you received and the uncleanliness issues you endured. Our housekeeping staff will be addressed on the proper cleanliness standards each room must pass. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your ... read more
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.