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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some rooms have fleas because of pets I woke up covered in flea bites. I didn't think about the implication of their policy to allow pets. I've been scratching miserably for the past week.
Business response:
Andrew, we are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. The room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Check out early Well i booked the room for 2 nights they check me out in 1 night when i got to the room as you would think it would be clean as they check me out no instead they just went to the room and saw what they could take i didnt go with much but i end up loosing a iphone charger as it was the only valuable thing i had on me thats was my experience
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unfortunate incident of you losing your pillow. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through. We apologize for the inconvenience, and we hope you will consider staying with us again in the future. Hotel Management
Avoid this place !! $30 fee to check in one hour early. No working vending machines, no stores within walking distance. Not recommended!
Business response:
Thank you for choosing our hotel and for taking the time to provide feedback. We hope you will accept our apologies for problems which inconvenienced you while our guest. You deserved a comfortable and stress-free stay, and we let you down. We hope we will have another occasion to provide you with the hospitality and outstanding service you should have experience with this visit. Sincerely, Hotel Management
Smell in room Smell in rooms, i only stayed one nigth and then changed hotel for rest days
Business response:
Thanks for being our guest. We apologize for the odor issue you encountered in your room and regret the inconvenience caused to you. Your feedback is important, so it has been discussed with the concern teams in an effort to take the corrective actions ensuring these issues don’t arise again in the future. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Terrible condition Room was nasty . Room had not been cleaned would not let me submit
Business response:
Please accept our apologies for the cleanliness issues you encountered with your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
What Happen Extended Stay??? I have stayed at this location in the past and never had a problem. Room was always clean and stay was always friendly. The room this was less than terrible.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Disappointment I was turned away at the desk for having my greendot card they said they would not take it I paid to stay and they wouldn't let me i had to stay in my car that night and I got my luggage takenwhile doing so I feel that I was wronged by this place please if you read this do not stay there your life could depend on it.
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Hotel Management
Pest Infestation I never write reviews unless its an awesome place but I feel like everyone should know before they waste money here.First off I was under the impression that these rooms were roomy and thats not it at all. Very small rooms. If you want a comfy bed you have a better chance at staying anywhere else. No soap or shampoo provided without a request. Then I wanted fresh towel and the front desk clerk said you have trade out your old ones so I did so and then had to wait 30 min for a phone call when they're ready an... read more
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your concerns with regard to the pests has been shared with our housekeeping team and pest control provider for immediate review and action. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,636 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.