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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I was taking a group and booked 2 rooms. I was shocked when I had only 1 room listed in my name. My credit card was used to book both rooms. They required the name of an adult for each room. Another adult was listed in the second room. Who in their right mind would guess they made the reservation in that person's name when my credit card was used and I made the reservation. Stood around the lobby and had to call Hotel.com to figure out they put a reservation in someone's name who had no responsibility and name a... read more
Business response:
Stephanie, thank you for choosing our hotel. We sincerely apologize for the inconvenience you had due to our hotel policy and for the difficulties you encountered while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Room was dirty when we got in. Bed sheets and blankets were on the floor. Room didnt look like it was cleaned before we got there. No towels in the room had to ask for some and got a rude response. Guy comes in to "clean the room" while we are in the hotel room telling us they told me it was empty. Wont be going back.
Business response:
Faustino, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Mattress hard as plywood and the room furniture and fixtures have definitely seen better days.
Business response:
Michael, please accept my sincere apology for the difficulties you encountered with our room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not so good. No glasses or silverware. Only one washcloth and hand towel kind of shabby. Would not stay there again
Business response:
Peggy, please accept our sincerest apologies for the issues you experienced during your stay. To ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. Also, towels and linens can be exchanged at the front desk. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Things to note in review of room: 1. Check-in takes forever, and they make you sign a ton of papers that you typically don’t ever have to at other hotels 2. There are no dishes in the rooms. None, zero. You have to ask for them. Not even cups for water. No coffee makers, nothing 3. There was no complimentary shampoo, conditioner or lotions that you see at a vast, vast majority of hotels. Only 3 bars of soap in individual packages. 4. There was a cricket in my room. Yes, I have a picture for proof 5. If you wonder why the roo... read more
Business response:
We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
WiFi didn’t work, tv didn’t work, sheets were not clean, and shower did not work.
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Horrible Worst room ever. Carpet was soaked when we got into room. When we showered we found out why. Shower was leaking. And by leaking, l mean spewing into bathroom. And also leaking through the wall into kitchen. Lucky place did burn down with water running through wall with electric outlet in wall. My wife was worried we would fall through floor and land on people below us since we were on second floor. No way water was not running down on them. Went to get muffin a little after 7am and they had none. And no lids for cof... read more
Business response:
William, please accept our sincere apologies for the issues you encountered in your room and regret the inconvenience it caused. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Rest assured, the problem you experienced have been already shared with the appropriate team and they are fixing the issue. We are truly sorry and hope you will consider giving us a second chance in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.