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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn't stocked No plates, cups, etc. in the kitchen. Went to the office to ask and was given a wash tub with plates, cups, etc so I could go stock the kitchen. Only about 10 squares of toilet paper. Went the next morning to the office to try and get toilet paper and after looking, was told they had gone to get some and would be back in about 10 or 15 minutes.
Business response:
Thank you for being our guest. We apologize for not explaining our hotel policies on arrival and the inconvenience it caused to you. Also, we are sorry for the delay it took in providing you with the toilet paper. Your feedback is of utmost value, and we will use it to improve our performance going ahead. We hope to have another chance so we can deliver you with an exceptional experience on a future date. Sincerely, Hotel Management
Poor Customer Service and overall not as it appear Reserved a 2 night stay for a Deluxe Studio with a Sofa pullout for my family. Arrived to check-in at 4pm and was given a regular room with queen bed and no sofa. When I complained to hotel that the room I was given is not what I reserved, I was told, Sorry we don't have any more Deluxe Studios available - then told to call Expedia if I had a problem. Unfortunately we didn't have the time to find another hotel given our travel time constraints. Expedia wasn't much help at th... read more
Business response:
Dan, it is disheartening to read about your experience at our hotel. You deserved a comfortable and stress-free stay, and we are sorry we were unable to accommodate you in the room of your choice. We assure you that what you experienced is not usual, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Managemen... read more
SHUT IT DOWN NO TOILET PAPER NO ROOM REGARDLESS OF RESERVATION BECAUSE THERE WAS NO HOUSEKEEPING SHOW UP TO WORK. So i had to leave the first night pay the flat rate at a motel until housekeeping decided to come to work. EXTENDED STAY HA!!! No dishes no toilet paper no towels!!!! Booked and PAID FOR A WEEK FOR A ROOM THAT WAS SUPPOSED TO HAVE A LET OUT SOFA NO SOFA TWO BROWN CHAIRS MY CHILDREN HAD TO SLEEP ON AN AIR MATTRESS I PURCHASED. Oh lets not forget my daughter had little welps and BITE MARKS ON HER ARMS. KITCHEN SINK... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank y... read more
I tried multiple times to cancel this reservation because of a family issue and they didn't respond. Now they had tried to charge my card multiple times.
Business response:
We are sorry you were unable to travel. Since the reservation is made through third party website, it can be canceled or amended through them. Feel free to reach us out if we can assist your further. Sincerely, Hotel Management
Something else They double charged my card for 1. The people who work there have attitudes. When I stayed there was no towels clean. Fire Alarm went off for hours.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Hotel Management
Business response:
Linda, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Beware... Horrible rooms. Unsafe. Go anywhere else.
Business response:
Donald, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
THe room smelled of smoke. We could not get sheets for our hideaway bed. The front attendant would not open the door for us to get the sheets.
Business response:
James, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Patrick, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.