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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't recommend stay here The front desk services are suck and not friendly at all. There are other people complain when We check out too. Definitely we WON'T come back here.
Business response:
Thank you for sharing this detailed review and being loyal to our brand. Although you liked our location and your overall stay, please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the ... read more
Unhappy camper The receptionist was very nice.
Business response:
Pamelia, although you liked the service provided by our front desk staff, we apologize for not being at our best and hope you will give us an opportunity to provide you with the better experience on your next trip to our area. Sincerely, General Manager
It's cheap It was cheap, that's about it. They should remove breakfast as an amenity as it was coffee and mini muffins, that's it. A.C. was basically not working and for an extended stay, you better bring everything, I was almost surprised they had towels.
Business response:
Steve, please accept my apologies for not meeting your expectations and for the inconvenience it caused. We value your feedback as it will help us to improve ourselves foing forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Extended Stay Coit Road-Dallas bad experience I was so disappointed in Extended Stay @ Coit Road as I had it booked since Tuesday prior to my Friday arrival. The clerk told me she was sold out. Then 4 other guests came in behind me. They each showed their confirmation #! Nope , no rooms! She then tried for over 45 minutes to get ahold another Extended Stay facility. Finally found one 3 mi away. I drove to it with my papers that the Coit Receptionist gave me. At the new Extended Stay, the desk attendant said he could NOT give... read more
Business response:
Michael, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We deeply regret the inconvenience caused, and please give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Total mistake First hotel was overbooked Second hotel a.c. barely kept room cool toilet was clogged could not get anyone to fix for 2 days. Also took over half the day to get more clean towels. Worst experience ever had
Business response:
Jeremy, please accept my apologies for the issues you encountered while here and the inconvenience it caused. Your concerns have been shared with our entire team to ensure a better experience for all our guests. Your feedback is valuable as it will help us improve our facilities and service moving forward. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, General Manager
Horrible experience Booked double bed when I arrived at Extended Stay no double beds available. The receptionist said that Expedia over booked double beds, however I had to change rooms twice the first room's bathroom sink was clogged the water would not drain the second room's air condition would not get cold. So unfortunately I had to find another hotel which was a big inconvenience! Also both rooms were not clean to my expectations.
Business response:
Please accept my sincerest apologies that your room did not meet your expectations. We truly regret the inconvenience these caused. Your concerns will be shared with the appropriate teams in an effort to improve our service and facilities. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, General Manager
Ask if u can see the room first before paying . A lot has to be improved here in this hotel. Customer service, maintenance, and cleanliness.
Business response:
Juan, we're truly sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.