This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here Horrible stay dirty room
Business response:
Ashly, thank you for being our guest. We truly apologize for the cleanliness issues you had during your stay. Your comments will be shared with our housekeeping team to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
The place was small,old ,out dated and had a Funky smell. The place was quiet and in a safe area
Business response:
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Supposedly a no smoking room-definitely been a heavy smoker in it before me. The room was right under an area of the hotel being actively re-roofed while there. Bathroom sink, table in kichonette dirty. Sticky floor.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced while here and regret the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure our property receives a deep clean to remove the smoke smell and also with front desk staff for reviewing the situation as a training tool to improve our procedures. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
No nice experience to write about. The check in clerk was totally clueless. They make you sing a form that you will not be smoking but the drug dealers that were living in the quarter below my room smoked all night so I woke up to the stench of a bar. I told the staff my bath tub was not draining and when I got back for the second night, it was still full of water. I got my things and told them to keep my money. Please do not stay here, people LIVE here, mostly drug dealing in the place. It was awful and I regret not reading... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
If you EVER review ESA negatively I did not Stay, When we arrived there were 6 cop cars there, I went in to check in and the girls were very nice but distant. and I am sure it was because they knew that I had left negative reviews on the Vantage Property. I cancelled at the property and yet I am still being charged? I went to see a friend that stays there and she was in her tiny room crying she said that she had been assaulted by another guest there at property the night before and she wanted me to go and grab one of the cop... read more
Business response:
Carla, although we make every effort to provide our guest with a home-like stay, we are sorry we failed living up to your expectations. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Mediocre at best... Upon checking in, we were given a room that was either not cleaned after the last guest or maybe was currently being used by someone. I went back to the front desk and was given another room. It was fine. Nothing fancy. But there were no pots/pans/glasses/plates/silverware/utensils as advertised. The cupboards and drawers were completely empty. There was also no shampoo/conditioner/blow dryer etc. We did have clean towels but that was all that was provided. I'm sure if I'd have gone to the front desk they... read more
Business response:
Thank you for choosing our hotel for your overnight stay. We are happy you had an overall nice experience and that you liked our comfy bed. However, we are sorry for the cleanliness issues you had while here. Your feedback has been shared with the housekeeping team so that they can be more diligent about their work. We would also like to say that, to ensure that our guest receives clean kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to ... read more
I had a reservation but went I got there they hab no rooms. Then they charged me for not showing up.
Business response:
We apologize for the issues you experienced with your reservation and understand your frustration. We will be looking into this incident to find what went wrong and how we could have handled this situation better. Regarding further queries, please reach out our front desk as they would be happy to assist you. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
nice front desk, dirty, unstocked rooms first room given had bed made but when cover pulled back had hair, food, dirt on sheets. Had to reload car, go back to office get a new room. New roon had no pillowcases on pillows and no towels or soap. The front desk apologized everytime I went in but to have to keep going back was irritating. When we returned at night, the smell of marijuana was all around. We couldnt even breathe and its a No smoking roim. it was coming thru the walls and windows! no room left so we sprayed air fre... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Spend the extra $20 on a better hotel. After booking this room through Hotels.com, I received messages like "No need to call. Your reservation is reserved." Well we get there to check in, 2 hours after check in time. The man at the front desk is telling me how full the hotel is, and how lucky we are. He tells me that the one room left was either going to be mine or belong to another group, who hadn't checked in yet. We only got the room because we got there before the other group, who apparently also had a reservation. This ... read more
Business response:
We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.