Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Elmo, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Jevon, We are thrilled to see your perfect rating and are so happy you found the accommodations clean and our team welcoming! Knowing that your stay was comfortable and enjoyable truly makes our day. Your kind words encourage our staff to keep providing outstanding service for every guest. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another excellent experience soon. Sincerely, Hotel Management 

Business response:

Dear Karina, Thank you for sharing your kind impression of your stay. We are glad to know our team made a positive impression during your visit. Providing a welcoming and respectful experience is important to us, and it’s always encouraging to hear when guests feel well cared for. We appreciate you choosing Extended Stay America and taking the time to leave feedback. We hope to have the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Turner, Thank you for taking the time to share your experience. We understand how disappointing it must have been to encounter conditions that did not meet your expectations, and we apologize for the frustration this caused during your stay. Your concerns regarding the room condition and common areas are taken seriously, and any feedback or images shared are reviewed to help guide corrective action. While some situations can be challenging to address immediately, we remain committed to improving standards and guest comm... read more