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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Good
Hotel smell and a actual breakfast It took staff awhile to get card terminal to work, elevator wasn't clean, and smelled bad,hallway to our room smelled bad, no blowdryer, breakfast was only muffins and first morning after arrival breakfast wasn't served on time, morning of check out no staff to be seen at desk, they should have someone at desk at all times or a bell to ring. We weren't offered housekeeping on our stay. If it says breakfast provided it should have more than just muffins available. Upon arrival staff very pol... read more
Business response:
Dear Miranda, Thank you for sharing your detailed feedback and for recognizing the courtesy of our team. We sincerely apologize for the inconveniences you experienced during your stay, including concerns about cleanliness, service availability, and breakfast options. Your comments have been shared with the team to help improve operations and the overall guest experience. We appreciate your perspective and hope you will consider giving us another opportunity to provide a more comfortable, seamless, and enjoyable visit in the ... read more
It was great value for what I booked. Cheaper deposit than most and got my deposit back within a day. Staff was solid, m There was no breakfast and bed was a little smaller than advertised. Location not the best but the rooms were pretty good. Clean and proper stuff in there.
Good No se Poco
Business response:
Dear Gaston, Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with our staff and found aspects of your stay enjoyable. At the same time, we apologize for any areas where your expectations were not fully met. Your observations are valuable as we continue to enhance both comfort and service for our guests. We hope you will consider staying with us again in the future, allowing us to provide a more complete and satisfying experience that better reflects the standards w... read more
Comfortable All the smoking smell outside that’s it Staff and location
Business response:
Dear Collett, We are thrilled to hear that you found your stay comfortable and enjoyed both the staff and location! We appreciate your feedback regarding the outdoor smoke, and we apologize for any impact it had on your experience. At Extended Stay America, we strive to create a welcoming environment for all guests, and your comments help us continue improving. We look forward to welcoming you back on your next visit. Sincerely, Hotel Management
Exceptional
Very Good
Exceptional
Exceptional I didn't like the environment it was Everything about the hotel was outstanding
Business response:
Dear Kereitha, Thank you for your feedback and for highlighting that many aspects of your stay were outstanding. We truly appreciate your kind words and are glad to know you had a positive overall experience at Extended Stay America. However, we’re sorry to hear that the environment did not meet your expectations. Your input is important, and we will take your comments into consideration as we work to improve the overall atmosphere for all our guests. Guest comfort and satisfaction are our top priorities. We value your suppo... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.