Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Adams, Thank you for sharing your feedback with us. We are sorry to learn that your stay did not meet expectations, and we appreciate you taking the time to let us know. Your comments are valuable and will be reviewed carefully so we can make the necessary improvements to enhance our guest experience. We hope you’ll allow us another opportunity to provide you with a more comfortable and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Albert, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience and the issues you encountered during your stay. Your concerns regarding cleanliness, safety, and staff interactions are taken very seriously, and we are addressing them with our team to ensure immediate improvements. We understand how upsetting this must have been and sincerely apologize for not meeting your expectations. Please be assured that we are dedicated to creating a cleaner, more comfort... read more

Business response:

Dear Magin, Thank you for taking the time to share your feedback. We’re pleased to know certain aspects of your stay met expectations. However, we are truly sorry to hear about the cleanliness concern you encountered. This does not reflect the standards we aim to maintain. Your comments have been shared with our housekeeping team to address the issue promptly. We appreciate your understanding and hope you’ll consider returning for an improved experience in the future. Sincerely, Hotel Management 

Business response:

Dear Kereitha, We are sorry to hear that certain aspects of your stay did not fully meet your expectations. While we are pleased that the size of the room and the location were positive elements, we regret any areas where your experience may have fallen short. At Extended Stay America, we are committed to providing comfortable and convenient accommodations for every guest. Your feedback is valuable and will help us continue improving. We hope to have the opportunity to welcome you back and provide a stay that exceeds your ex... read more

Business response:

Dear Johnny, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay and for any inconvenience with your deposit. Please be assured that your concerns are being reviewed to help us improve and ensure a smoother experience for our guests. We hope you will consider staying with us again, allowing us to provide a more comfortable and seamless visit that reflects our commitment to guest satisfaction. Sincerely, Hotel Management 

Business response:

Dear Ortega, We sincerely apologize for the discomfort you experienced during your visit. We understand how the condition you described would affect your stay, and we regret that it did not meet your expectations. Please know that guest safety and cleanliness are top priorities, and your feedback has been shared with our team to help address these issues. We are committed to making improvements and hope you might consider giving us another opportunity in the future to provide a more comfortable and welcoming experience. Your... read more

Business response:

Dear Guest, It was disappointing to read your comments about your visit to our hotel. Please accept our apologies, especially regarding the breakfast and interaction at the front desk, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful stay. We are, however, pleased to know you loved the accommodation. Your satisfaction is of great importance to ... read more