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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent. We would definitely stay here again. The room card entry device at the lobby door didn't work so staff had to buzz everybody in. The staff were friendly. When we experienced a small problem, it was quickly addressed.
Business response:
Beard, thank you for choosing Extended Stay America. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
The stay was good. The pillows Room with kitchen
Business response:
Rolonda, thank you for being a guest at our hotel and sharing your feedback. We are glad your stay with us was pleasant and that you loved your suite with the fully equipped kitchen. However, we regret your disappointment with the pillows and will share your concern appropriately. It was our pleasure having you, and we hope to see you again soon. Sincerely, Hotel Management
Pleasant
Good
Pleasant The stay was cool. Until this creepy maintenance men that work there. Keep trying to open our door thinking my girl was there only. I found that kinda weird. But other then that it was a nice place to stay.
Business response:
Kinney, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Exceptional
Very Poor The treatment of the staff I was talked to very rudely when asking about the rebooking policy Proximity to restaurants and things to do in Dallas
Bad The place is good, but it leaves a lot to be desired in its appearance, inside the facilities need urgent remodeling The place is good, but it leaves a lot to be desired in its appearance, inside the facilities need urgent remodeling
Business response:
Dear Anderson, Thank you for taking the time to share your feedback. We appreciate your balanced perspective and are glad you saw positive aspects during your visit. At the same time, we sincerely regret that the overall interior presentation did not meet expectations. We understand how important an updated and well-maintained environment is to guest comfort. Please accept our apologies for any inconvenience caused. Your comments have been shared with our leadership team as we continue planning enhancements and prioritizing ... read more
Should be shut down! Horrible Dirty, roaches in the bathroom, floor dirty, dogs barking from another room. Loud yelling and running until 3 am, I was afraid of leaving my room because it was so sketchy. Nothing it was the worse hotel I have ever been to.
Business response:
Dear Lisa, Thank you for sharing your feedback. We are truly sorry to hear about the distressing experience you described and understand how uncomfortable and unsafe this must have made you feel. Concerns related to cleanliness, pests, noise disturbances, and overall environment are taken very seriously, and we regret falling short of expectations. While some factors, such as guest noise, can be challenging to control at all times, your comments have been escalated for immediate review and corrective action. We are committed... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.