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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Never Again Everything about it was nasty. From people hanging outside and around the front desk area. Dogs everywhere. The entire hotel stink and was dirty. Trash in the hallways… throw up in the stairwell ..The room wasn’t cleaned good at all looked as if they just changed the bed top sheet and that’s all. The tub was super stained and cracked …It had visible dirt/dust on the walls/ floors. Roaches everywhere… Fleas in the carpet .. They didn’t have kitchen utensils nor towels. They’ll overcharge your card and leave you to... read more
Business response:
Dear Guest, We sincerely apologize for the discomfort you encountered during your stay. Cleanliness, safety, and responsive service are top priorities for us, and it's concerning to hear we fell short in multiple areas. Please know this is not reflective of the service we aim to deliver. Guest satisfaction is very important to us, and your comments are being addressed internally to ensure improvement. We look forward to welcoming you back for a better stay. Sincerely, Hotel Management
Bad
Bad
Very Poor Roach problem in the building and the breakfast was not on point all you get is coffee and muffins I was expecting eggs bacon etc won't be staying there again as I was checking in I saw a young man fighting a woman outside the building very unacceptable Place was clean
Business response:
Dear Thomas, We sincerely apologize for the concerns you experienced during your stay. Pest control is taken very seriously, and we have addressed the issue with our service provider to ensure all rooms and common areas remain pest-free. Our complimentary breakfast is a grab-and-go option, and we apologize if it did not meet your expectations. Regarding the incident outside the building, we understand how unsettling that must have been and have reported it to local authorities for appropriate follow-up. We value your input a... read more
Poor
Bad
Terrible Property I booked two days ahead. On arrival i was told that my booking was cancelled and i needed to book elsewhere. Explanation offered was a lie, others had booked and paid and as I was yet to pay I was cancelled. Staff member didnt come to the desk from a back room for 5 minutes until I had to yell out. Then was apathetic and unapologetic. Homeless people outside hotel. Have recommended booking.com remove this property from their options. Nothing
Business response:
Dear Craig, Thank you for taking the time to share your experience. We’re sorry for the inconvenience and frustration you faced upon arrival. What you described does not reflect the level of service we strive to provide. It is never our intention to disappoint our valued guests, and we make every effort to accommodate each reservation without hassle. Your feedback has been noted and will help us prevent similar situations in the future. We hope you’ll consider giving us another opportunity to deliver the care and experience ... read more
Poor
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.