Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Davis, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, especially concerning cleanliness, which is a top priority for us. We understand how upsetting this must have been and regret the inconvenience it caused. Your feedback has been shared with our team to ensure these concerns are addressed and to guide improvements in our housekeeping and maintenance procedures. While we recognize this visit did not meet your expectations, we hope you migh... read more

Business response:

Dear Guest, Thank you for taking the time to share your impressions. We are pleased that the surrounding area offered some convenience during your visit. We sincerely apologize that the overall experience did not meet your expectations and regret any disappointment this may have caused. Your feedback is important to us and is being carefully reviewed as we continue working to enhance our services and guest engagement. We appreciate your stay and hope you may consider returning in the future, giving us the opportunity to prov... read more

Business response:

Dear Tendai, Thank you for sharing your experience, and we are genuinely sorry to hear that your room did not meet the level of cleanliness you expected. Your feedback is important, and we have shared your concerns with our team so they can address the issue promptly and reinforce our commitment to providing a cleaner, more comfortable environment. We understand how disappointing this must have been and apologize for the inconvenience it caused during your stay. While we respect your feelings, we hope you might consider givi... read more

Business response:

Dear Adams, Thank you for sharing your feedback with us. We are sorry to learn that your stay did not meet expectations, and we appreciate you taking the time to let us know. Your comments are valuable and will be reviewed carefully so we can make the necessary improvements to enhance our guest experience. We hope you’ll allow us another opportunity to provide you with a more comfortable and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Albert, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience and the issues you encountered during your stay. Your concerns regarding cleanliness, safety, and staff interactions are taken very seriously, and we are addressing them with our team to ensure immediate improvements. We understand how upsetting this must have been and sincerely apologize for not meeting your expectations. Please be assured that we are dedicated to creating a cleaner, more comfort... read more

Business response:

Dear Magin, Thank you for taking the time to share your feedback. We’re pleased to know certain aspects of your stay met expectations. However, we are truly sorry to hear about the cleanliness concern you encountered. This does not reflect the standards we aim to maintain. Your comments have been shared with our housekeeping team to address the issue promptly. We appreciate your understanding and hope you’ll consider returning for an improved experience in the future. Sincerely, Hotel Management 

Business response:

Dear Kereitha, We are sorry to hear that certain aspects of your stay did not fully meet your expectations. While we are pleased that the size of the room and the location were positive elements, we regret any areas where your experience may have fallen short. At Extended Stay America, we are committed to providing comfortable and convenient accommodations for every guest. Your feedback is valuable and will help us continue improving. We hope to have the opportunity to welcome you back and provide a stay that exceeds your ex... read more