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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Didn’t stay at all because the place was nasty and they took my money Everything Place was very disgusting.
Business response:
Dear Dree, Thank you for taking the time to share your feedback. We are truly sorry to hear that your expectations were not met and that your experience was disappointing. Please accept our sincere apologies for the condition you encountered and for the frustration it caused. Your comments are being carefully reviewed as part of our ongoing efforts to improve the quality and consistency of our accommodations. We value your perspective and welcome the opportunity to provide you with a more positive and comfortable stay in the... read more
Sali con olor a cigarro Huele feo, muy sucio y viejo, habia cucarachas en la habitacion Todo mal
Business response:
Dear Orlando, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and that you encountered unpleasant odors, cleanliness concerns, and pests in your room. We understand how disappointing and uncomfortable this must have been, and we sincerely apologize for the inconvenience. Please know your feedback has been shared with our team as part of our ongoing commitment to improving our facilities and services. We hope you might consider giving us another oppor... read more
Never choose him again Large homeless population sleeping in ordering in a yard all day long all night long Wi-Fi password didn’t work after a couple days every couple days it would say my room or my last name was not correct. There was just so much wrong with it. My stovetop did not work they said they would get new one … then said they would move me …. Neither happened.no cooking dishes Utensils that were promised The breakfast was coffee. I only had creamer a couple of those days and a hard granola bar dog feces are in th... read more
Business response:
Dear Anita, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your stay didn’t meet expectations, and we understand how frustrating these issues must have been. While certain challenges may arise, the delays and miscommunication you encountered are not the experience we aim to provide. Your feedback will be shared with the team, and we will work to improve both service and amenities. We hope you'll consider giving us another chance in the future to provide a more comfortable and reli... read more
Disappointing
Fair
Never Again Everything about it was nasty. From people hanging outside and around the front desk area. Dogs everywhere. The entire hotel stink and was dirty. Trash in the hallways… throw up in the stairwell ..The room wasn’t cleaned good at all looked as if they just changed the bed top sheet and that’s all. The tub was super stained and cracked …It had visible dirt/dust on the walls/ floors. Roaches everywhere… Fleas in the carpet .. They didn’t have kitchen utensils nor towels. They’ll overcharge your card and leave you to... read more
Business response:
Dear Guest, We sincerely apologize for the discomfort you encountered during your stay. Cleanliness, safety, and responsive service are top priorities for us, and it's concerning to hear we fell short in multiple areas. Please know this is not reflective of the service we aim to deliver. Guest satisfaction is very important to us, and your comments are being addressed internally to ensure improvement. We look forward to welcoming you back for a better stay. Sincerely, Hotel Management
Bad
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.