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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Dirty Still haven’t received my deposit it’s been 2 weeks
Business response:
Dear Johnny, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay and for any inconvenience with your deposit. Please be assured that your concerns are being reviewed to help us improve and ensure a smoother experience for our guests. We hope you will consider staying with us again, allowing us to provide a more comfortable and seamless visit that reflects our commitment to guest satisfaction. Sincerely, Hotel Management
Bad
Very Poor It had a awful smell. They had things crawling on the walls and they had all kinds of people hanging around. Nothing
Business response:
Dear Ortega, We sincerely apologize for the discomfort you experienced during your visit. We understand how the condition you described would affect your stay, and we regret that it did not meet your expectations. Please know that guest safety and cleanliness are top priorities, and your feedback has been shared with our team to help address these issues. We are committed to making improvements and hope you might consider giving us another opportunity in the future to provide a more comfortable and welcoming experience. Your... read more
Wouldn’t recommend The false advertisement of the breakfast. The breakfast they had was muffins and coffee . I think that should be told before booking or a call back to let customers know what they’re paying for . The front desk man was rude as well . Seemed like he had an attitude and didn’t want to really do his job . I liked the room itself but could’ve been a better location . A lot of activity going around this part .
Business response:
Dear Guest, It was disappointing to read your comments about your visit to our hotel. Please accept our apologies, especially regarding the breakfast and interaction at the front desk, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful stay. We are, however, pleased to know you loved the accommodation. Your satisfaction is of great importance to ... read more
Bad
Didn’t stay at all because the place was nasty and they took my money Everything Place was very disgusting.
Business response:
Dear Dree, Thank you for taking the time to share your feedback. We are truly sorry to hear that your expectations were not met and that your experience was disappointing. Please accept our sincere apologies for the condition you encountered and for the frustration it caused. Your comments are being carefully reviewed as part of our ongoing efforts to improve the quality and consistency of our accommodations. We value your perspective and welcome the opportunity to provide you with a more positive and comfortable stay in the... read more
Sali con olor a cigarro Huele feo, muy sucio y viejo, habia cucarachas en la habitacion Todo mal
Business response:
Dear Orlando, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and that you encountered unpleasant odors, cleanliness concerns, and pests in your room. We understand how disappointing and uncomfortable this must have been, and we sincerely apologize for the inconvenience. Please know your feedback has been shared with our team as part of our ongoing commitment to improving our facilities and services. We hope you might consider giving us another oppor... read more
Never choose him again Large homeless population sleeping in ordering in a yard all day long all night long Wi-Fi password didn’t work after a couple days every couple days it would say my room or my last name was not correct. There was just so much wrong with it. My stovetop did not work they said they would get new one … then said they would move me …. Neither happened.no cooking dishes Utensils that were promised The breakfast was coffee. I only had creamer a couple of those days and a hard granola bar dog feces are in th... read more
Business response:
Dear Anita, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your stay didn’t meet expectations, and we understand how frustrating these issues must have been. While certain challenges may arise, the delays and miscommunication you encountered are not the experience we aim to provide. Your feedback will be shared with the team, and we will work to improve both service and amenities. We hope you'll consider giving us another chance in the future to provide a more comfortable and reli... read more
Disappointing
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.