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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor Roach problem in the building and the breakfast was not on point all you get is coffee and muffins I was expecting eggs bacon etc won't be staying there again as I was checking in I saw a young man fighting a woman outside the building very unacceptable Place was clean
Business response:
Dear Thomas, We sincerely apologize for the concerns you experienced during your stay. Pest control is taken very seriously, and we have addressed the issue with our service provider to ensure all rooms and common areas remain pest-free. Our complimentary breakfast is a grab-and-go option, and we apologize if it did not meet your expectations. Regarding the incident outside the building, we understand how unsettling that must have been and have reported it to local authorities for appropriate follow-up. We value your input a... read more
Poor
Bad
Terrible Property I booked two days ahead. On arrival i was told that my booking was cancelled and i needed to book elsewhere. Explanation offered was a lie, others had booked and paid and as I was yet to pay I was cancelled. Staff member didnt come to the desk from a back room for 5 minutes until I had to yell out. Then was apathetic and unapologetic. Homeless people outside hotel. Have recommended booking.com remove this property from their options. Nothing
Business response:
Dear Craig, Thank you for taking the time to share your experience. We’re sorry for the inconvenience and frustration you faced upon arrival. What you described does not reflect the level of service we strive to provide. It is never our intention to disappoint our valued guests, and we make every effort to accommodate each reservation without hassle. Your feedback has been noted and will help us prevent similar situations in the future. We hope you’ll consider giving us another opportunity to deliver the care and experience ... read more
Poor
I never got to stay and I still lost money The guy at the desk never checked me into my room and I still got charged Nothing they stole my money the guy at the desk was gone for hours and never checked me in
Business response:
Dear Henry, We sincerely apologize for the inconvenience and frustration you experienced. It is unacceptable that you were not able to check in due to the front desk being unattended, and we deeply regret that this led to you being charged without staying. Your experience does not reflect our service standards, and we are truly sorry for the disappointment caused. We hope to welcome you back under better circumstances. Sincerely, Hotel Management
Poor
Poor
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,488 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.