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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never got to stay and I still lost money The guy at the desk never checked me into my room and I still got charged Nothing they stole my money the guy at the desk was gone for hours and never checked me in
Business response:
Dear Henry, We sincerely apologize for the inconvenience and frustration you experienced. It is unacceptable that you were not able to check in due to the front desk being unattended, and we deeply regret that this led to you being charged without staying. Your experience does not reflect our service standards, and we are truly sorry for the disappointment caused. We hope to welcome you back under better circumstances. Sincerely, Hotel Management
Poor
Poor
Bad
Disappointing
Poor Nothinga red, sar52 to
Business response:
Dear Galipp, We regret that your experience did not meet your expectations. Your comments are important as they help us identify areas for improvement to better serve our guests. We are committed to enhancing our services and facilities to provide a more comfortable stay. We hope you will give us another opportunity to welcome you back and deliver a much-improved experience during your next visit. Sincerely, Hotel Management
Disappointing
Worst hotel ever Worse Hotel Ever No ice machine We reserved bc they were supposed to have breakfast. No breakfast. Could not take a bath. No plug Roaches in room. Forced to pay a $50 deposit Broken bathroom mirror Unfinished molding Had to be approved for a 7 pm check-in Broken hinges, repainted dresser in one place and broken drawer. No hair dryer. It is Called a suite but nothing available-no utensils, no cups, no coffee machine, no dishes Only one burner on stove works Located one mile Off the main highway but loud drag ... read more
Business response:
Dear Cherie, We sincerely apologize for the many issues you experienced during your stay, including the cleanliness concerns, maintenance problems, and lack of advertised amenities. Your comments have been shared with our management and maintenance teams to address these matters urgently. We also want to inform you that we strictly prohibit any illegal activities on or near our premises. We will thoroughly investigate the matter and take appropriate action accordingly. We are committed to improving our property and guest exp... read more
We pre paid a room, when we got to the hotel the guy refused to give us our room or our refund Everything Nothing
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is never our intention to cause any guest distress, and we understand how upsetting it must have been not to receive the room you had pre-paid for. Your experience is not reflective of the service we aim to provide. We appreciate your patience and hope to have the opportunity to welcome you back and regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.