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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Not a family place The property has people hanging out in front area and near entrance constantly. These people are asking patrons for money or help getting a room and cannot be avoided since there is only one entrance. Also there was no breakfast. The staff was very good and helpful. Tyyan went out of his way to answer any questions and address any concerns.
Business response:
Dear Serg, We understand your concerns about the guests gathering near the entrance and are actively working on measures to improve security and guest comfort. We also appreciate your note regarding breakfast and are exploring options to enhance our offerings. On a positive note, we’re glad to hear that Tyyan and our staff were helpful and attentive during your stay. We hope to provide a better experience on your next visit. Sincerely, Hotel Management
Bad Nada La recepsionista tenia un muy mal caracter
Business response:
Dear Alba, We sincerely apologize for the interaction you had with our front desk staff. Professionalism and courteous service are core values we expect from every team member, and we are addressing this matter directly to ensure it does not happen again. Your comfort and experience are very important to us, and we regret that we fell short during your visit. We appreciate you bringing this to our attention and hope to provide a better experience when we welcome you back. Sincerely, Hotel Management
Double charged for a horrible smelly stay!!! Don’t stay here!!! The property smelled absolutely terrible ( like “skunk weed” and curry) and was not the cleanest (carpet in hallways looked like they have never been cleaned..and the rooms need general maintenance and remodel). What really ticked me off is I made a reservation though booking,com and when our family arrived at the property they said or “reservation that was made less than 30 mins prior was cancels because we arrived late” so they charged me a 50$ deposit and the... read more
Business response:
Dear Marieo, We sincerely apologize for the challenges you faced during your stay. Please know that your experience does not reflect the standards we strive to uphold, and we deeply regret the inconvenience caused. We understand the frustration of being charged multiple times and assure you that we are actively reviewing your case to resolve the billing issue promptly. Additionally, we will address the concerns you raised regarding the cleanliness and smell in the property. Your comments are valuable, and we are committed to... read more
Poor The staff was unprofessional and kept charging an extra deposit for every day that I wanted to extend the stay. I have unauthorized charges that I'm having to dispute with my bank because there was 4 different charges in one day for a night stay. I have pictures of 4 different roaches that came out in the bathroom as soon as you turned on the lights. The entire third floor smelled like the carpet is wet. Both of those disgusting things flared up my asthma and the hotel wasn't accommodating at all. They tell you that the... read more
Business response:
Dear Shalondra, We sincerely apologize for the challenges you experienced during your stay. Your concerns about billing discrepancies, cleanliness, and safety are taken very seriously. We regret that you encountered issues with the deposit charges and will investigate the unauthorized charges immediately. We also apologize for the pest issues and the discomfort caused by the odor and safety concerns. Rest assured, we are addressing these matters with our team to ensure they do not occur again. We are committed to improving o... read more
The worst experience I’ve had traveling by far. I left the hotel in the middle of the night due to the unsanitary condit Dirty, smelly, roach infested. Front desk service employee was useless and rude. Nothing. Area was sketchy and dirty. The hotel itself smelled bad, one room smelled like cigarette smoke. One of my rooms wasn’t ready to check in when I arrived at 4PM. Rooms were full of roaches and gnats. Roaches were on top of the fridge, counter, bathroom and on the bed.
Business response:
Dear Imelda, We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we take your concerns seriously. Our team will address the cleanliness and pest control matters immediately to ensure this does not happen again. We also regret that you found the service at the front desk unsatisfactory. We value your input and hope to have the opportunity to provide a much improved experience in the future. Sincerely, Hotel Management
Horrible experience will never book there again Everything was horrible and scary Nothing
Business response:
Dear Woodard, We are deeply sorry to hear about your disappointing experience and sincerely apologize for not meeting your expectations. Our goal is to provide a comfortable and safe environment for all our guests, and we regret that you had a negative experience. Your concerns are important to us, and we will address them with our team to ensure improvements are made. We understand how important a pleasant stay is, and we hope you’ll give us another chance to provide a better experience in the future. Sincerely, Hotel Manag... read more
Bad
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.