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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Good hotel but loud with traffic. Loud outside and looked dirty inside. The price
Business response:
Dear Mitchell, Thank you for staying with us and reviewing your experience. We are glad that you found us to be of great value. However, we apologize for not living up to our commitment to clean, fresh accommodations. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you encountered this frustration during your stay. We also apologize for the noise issue and regret not being able to resolve this for you. We hope this unfortunate instance will not prevent you from returning f... read more
The placeseemed it had seen better days Didn't feel safe. It smelled like weed and tobacco. Place seemed like it wasn't taken care of The staff was friendly
Business response:
Dear Jorge, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experience. While we know this stay did not meet all your expectations, we are hopeful for another chance to welcome you back for th... read more
most of all it was a great stay they charged me for a king bed and I got a queen bed staff was awesome
Business response:
Dear Jarvis, Thank you for taking the time to share your experience with us. We are glad you enjoyed most of your stay and loved the service provided by our staff. However, we apologize for not meeting your expectations regarding the room you requested. We are sorry for wrongfully charging you, and we would love to resolve this issue for you. Please reach out to us at the hotel so we can review your charges and assist you further. We hope to better your experience whenever your travels bring you back to the area. Sincerely, ... read more
Disappointing No kitchen ware was in the room or available I was told first come first serve basis luckily I was on the first floor my room was supposed to be a king suite but I had to settle for the queen the elevator was broken along with the closest exit to my room door key card didn't work at first. Privacy
Business response:
Dear Keiosha, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome ... read more
Poor
2/10. get another hotel it’s not worth the the price rude staff no breakfast just coffee rooms had hair from previous guests and no fresh towels on second nite. staff refused to bring more
Business response:
Dear Lia Nicole, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We take our guest comments seriously, as they will help us enhance the experience for future guests. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Fair
Fair
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.