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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Horrible yet cheap I guess you get what you pay for. The room was old dirty and nasty. Food stains on the bed and side of the nightstand. Old furniture. BUGSSSSSSS. Water bugs and cockroaches. They had no cookware no tissue no clean towels. Every towel I got had a stain on them. Alot of hanging out all times of the night. The staff was very helpful with what they could do except for the overnight elderly lady.
Business response:
Dear Kiara, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations. Therefore, we are sorry for the issues you encountered during your stay. We will address your concerns with our housekeeping and pest control department to ensure a clean and comfortable environment for our guests. Also, we keep our kitchenware, towels, and other necessities at the front desk and deliver them upon our guest’s request; we regret not informing you about this upon arrival. We wish ... read more
Fuyez ! tout était atroce et nous allons demander un remboursement intégral pour cette expérience affreuse rien rien rien horrible expérience
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
This Extended stay is a Cancelled Stay for me no ice, vending was working but every item was in wrong spot. small bag of chips was 5.65 and one candy bar was 4.65 and the other same size candy bar was 2.00 crackers were 3.50 but the can of chili was 1.25. Elevator was out of order and desk clerk said she had never seen it work. Every trip outside required you to get your room key re-programmed and there were several altercations in hotel lobby and parking lot. Sketchy to say the least. oh yes the entire second floor smelled ... read more
Business response:
Dear Brad, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will retur... read more
Bad
Poor
Poor Acess is complicated due to a construction site. It rarely had available parking spaces. Building is old and in deseperatly need for renovations. It was not clean overall.
Business response:
Dear Cesar, Thank you for being our guest. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep all the places clean and fresh; therefore, we apologize if they overlooked a few areas. Your feedback will be shared with them to ensure such an act is not repeated. Also, we regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans fo... read more
Smelly and dirty hotel for smelly and dirty people. elevator broken, dirty, no breakfast as advertised, one vending that was malfunctioning. coke machine worked but no I e machines not much. central location but construction and traffic were terrible
Business response:
Dear Brad, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for not meeting your expectations. Your feedback is important to us and will be taken seriously. Our maintenance team is already at work to address the areas you mentioned. Also, the disappointment about the breakfast is shared with the team for improvement. Being an extended-stay hotel, all our rooms have a kitchen with a full-size refrigerator with ice trays, so we do not have ice ... read more
Very Poor
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.