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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent customer service Check in was great. Samantha was very helpful, and hotel is very clean.
Business response:
Tiffany, thank you for your review of Extended Stay America. It is great to know you liked our well-kept property and the service provided by our associate. Samantha will be delighted to hear your praises. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Convenient and clean, but noisy and no shuttle bus Office is not open 24/7. Good position. Reasonable price. Clean. The HVAC unit is too close to the bed: noisy and annoying direct air prevented me to sleep well. Motel style facility, with external access to each room from the parking is preventing silence and privacy. No shuttle bus service to the airport.
Business response:
Stefano, thank you for sharing your experience with us. It’s a pleasure knowing you liked our affordable rates and had an overall enjoyable visit. We value your observation in regard to the HVAC unit and have shared your concerns with my engineering team. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Bed bugs
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for choosing us and sharing your experience. We are pleased that most of your stay was positive, but we clearly missed some opportunities while you were here. We would love the opportunity to make it up to you on a future visit. Sincerely, General Manager
Nice room Rowdy neighbors Noises neighbors loud cursing and talking all day & night. Hard to relax and concentrate on work. Hotel was nice otherwise.
Business response:
Thank you for your visit. Although you had an overall pleasant stay and liked your room, we apologize for the noise issues you experienced while here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We truly regret the inconvenience caused, and please give us another chance to serve you better in the future. Sincerely, General Manager
La Buena Bolla Room was clean and comfortable.
Business response:
Paul, thank you for evaluating your stay with us. We are delighted to know you had a great visit and loved the cleanliness of your room. We hope to have the opportunity of welcoming you back soon at Extended Stay America - Dallas - Las Colinas - Carnaby St. Sincerely, General Manager
Front Desk Lady was not Acommodating I was actually paying for a friend who stayed at the hotel. My friend has a service dog, so I chose this hotel as being pet friendly. My friend asked for an upstairs room, because she has a high sensitivity to sounds, smells, etc. The front desk lady told my friend that was not an option, and there was only ONE pet friendly room. So my friend asked if they could keep the room above her room empty (because of her sensitivities to sound), but the lady said the hotel was full. After a couple... read more
Business response:
Sheila, we can't apologize enough for the behavior of our front desk associate and for the issues your friend experienced while here. We have taken your comments to heart and will use these to monitor and improve the quality of service we offer to our guests. We are terribly sorry for the unsatisfactory stay and hope we will have another chance to demonstrate the hospitality our guests should expect from us. Sincerely, General Manager
Business response:
Arturo, thank you so much for the terrific rating regarding your stay at Extended Stay America - Dallas - Las Colinas - Carnaby St. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
The room was unsanitary One would usually assume you can relax a little at a hotel, but I had to go around and clean it....
Business response:
Thank you for taking the time to review our hotel. We're disappointed that we did not provide you a better experience and sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. We hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.