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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Roy, please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your rating. Sincerely, General Manager
My favorite extended stay Had wonderful stay at your hotel, best location ever, felt very safe, easy access to stores, food, room very clean, staff friendly, will definitely come back in future.
Business response:
Thanks for the awesome feedback. Nothing is more important than your satisfaction, so I am glad to know how much happy you were with our convenient location and top-notch service. It was a pleasure hosting you at Extended Stay America - Dallas - Las Colinas - Carnaby St., and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Mark, thank you for being our guest at Extended Stay America - Dallas - Las Colinas - Carnaby St. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Clean, convenient, and roomy The room was nice and had a lot of towels along with a microwave, refrigerator, and a stove. The water pressure and temperature of it was good for showering or a bath. Great location in the city.
Business response:
Barry, thank you for choosing the Extended Stay America - Dallas - Las Colinas - Carnaby St. We are pleased to know you loved our convenient location and liked your room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, General Manager
*4 very good
Business response:
Barbara, thank you for choosing Extended Stay America- Dallas - Las Colinas - Carnaby St. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Convenient location but that's it Below average front desk service. Stale smelling room. Maids open door without knocking. Glad I was only there for 8 hours and not days.
Business response:
Thank you for taking the time to write a review of your stay. We want our guests to arrive to a clean and fresh suite that is well maintained. I am sorry this was not the case during your recent visit and for any inconvenience this may have caused. Our housekeeping team will make the necessary changes to ensure we are providing the best accommodations for our valued guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very pleasing..friendly and helpful customer service
Business response:
Thank you for taking the time to share your experience. It is good to know you valued the excellent customer from our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Worth it for the price and location It's not the BEST hotel I've ever been to BUT it's definitely worth it. Customer service was AMAZING even though I was checking in super late. It's in a quiet location on the nicer side of Irving/ Las Colinas. But still close enough to downtown Dallas and surrounding areas to not miss out on anything major. Great for a weekend getaway if you don't want to be stuck in the center of Dallas. Pretty chill place. Free breakfast, wifi, and parking. I would go again. The only negative thing I hav... read more
Business response:
Thank you for taking the time to share your experience. It was disheartening to read that your room should have been cleaner, which has been addressed with our staff. However, I am pleased to valued the customer service you received and that our location was to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Except for the roach, it was fine.
Business response:
Thank you for sharing your experience. I am glad to see you had a great stay, despite for the issue you mentioned. Just in case we are going to inspect your room and contact our contractor to treat the area. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.