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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tiffany, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations for an exceptional experience. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Shauna, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
OK place The hotel booked someone in my room and they walked in while I was in the shower. The hotel could not find my reservation for the extra stay I booked it was not comfortable not satisfied. The cable channels suck tremendously.
Business response:
Tiffany, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Business response:
Jose, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The front desk Clerk Samantha was.the greatest. When my car broke down she went out of her way to help me. She got me the help I needed to get my car on the road. She was always happy and had a smile for all the guests. She is an invaluable asset.
Business response:
Tammi, thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure to read about the excellent service you received from Samantha. We will be sure to share your compliments with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Great room for an even better price. Room was very clean and spacious.Bed was comfortable. Full kitchen was a plus. Refrigerator, stove top, sink, microwave. Bathroom was clean. The only down side was that there were no hangers or dishes. No coffee pot. Be aware that the rooms open to the outside, no closed hallway and that your room might be on second floor with no elevator.
Business response:
Thank you for including us in your travel plans. We are pleased to read you enjoyed your comfortable room and found us to be a good value. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our team to communicate this more clearly going forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Nice place Super nice. Front desk Stephanie that was working double shift was siper nice and attentative.
Business response:
Antonio, thank you for staying at Extended Stay America. We are thrilled to read you had a great time with us and that you were impressed with the courteous service provided by Stephanie. We will be sure to share your compliments with her. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Excellent customer service Check in was great. Samantha was very helpful, and hotel is very clean.
Business response:
Tiffany, thank you for your review of Extended Stay America. It is great to know you liked our well-kept property and the service provided by our associate. Samantha will be delighted to hear your praises. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.