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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service was great. The room could have been cleaner. There were cob webs everywhere and strands of hair all in the covers of the bed. Had to ask for clean sheets and blankets.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had such an unpleasant experience. Your comments were reviewed by our staff, and we will go above and beyond to ensure the cleanliness of the guest rooms to make sure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Definitely worth a return stay This was a five night stay and I couldn't be happier with my choice. This facility is very clean and landscaped. The front desk employees are very polite and friendly.
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. It is great you were provided with consistent customer service and clean accommodations during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Very clean place near shopping and food. This was an unplanned stay after our flight was cancelled. For the price we paid, this was a very nice place. Very clean, in a good neighborhood, with many amenities within walking distance (Walgreens, inexpensive eateries). Word of warning: kitchenettes in the rooms are completely barren by default. If you want dishes, utensils, pots and pans, dishsoap, dish rags, etc you need to explicitly request them at the office and lug up to your room yourself. The advertised "breakfast" is p... read more
Business response:
Thank you for sharing your experience. It is pleasing to see you were able to take advantage of our convenient location and you liked the affordable rate of your room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
DISAPOINTMENT I WAS A LITTLE DISAPOINTED IN THE ROOM THE STOVE TOP WAS DIRTY AND THE TUB WASNT VERY NICE EITHER IT NEEDED AN OLD FASHIONED CLEANING
Business response:
Thank you very much for sharing your notes about your visit to Extended Stay America. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry that you had to endure many cleanliness issues. We are working hard to make sure our rooms are clean and up to standards. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
great location, hard to find if you don't no the area.
Business response:
Thank you very much for sharing your notes about your visit to Extended Stay America. We appreciate your comments about your stay at this property. We will make sure the property remains diligent in our promise to provide you with an affordable, reliable and safe experience during your stay at Extended Stay America.
Looks can be deceiving..nice room Lengthy check in procedure because of computer system; but personnel was apologetic and did his best. We were just exhausted & ready to lay down. Enjoyed our stay, inside upgraded nicely.
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.