This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The over all condition of the bedroom/kitchen was ok. The bathroom was old and the bathtub, that was previously resurfaced, was peeling off in many places and the counter top had a burn mark and was just old. Although it was cleaned. I stayed 3 nights. All 3 mornings, they did not have creamer for the coffee. I was told it was in the office, which was locked. Price was cheap, so I guess you get what you pay for.
Business response:
Please accept our sincere apologies you were unhappy with the condition of your room and for the service issues you encountered. Your feedback has been shared with the appropriate individuals in an effort to improve our future guests' experience. We hope you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Worst hotel experience Room had cigarettes and marijuana inside a drawer, the shower head was off and on the floor, room reeked like smoke. It took about 45 mins to check in because clerk was not accommodating with the deposit amount!
Business response:
Dear Alexander, thank you for being our guest and for sharing your review. We are so sorry for the delayed check-in and that your suite was not in the pristine condition it should have been. It is disappointing our housekeeping team missed a few key details when preparing your suite. Thank you for alerting us so we can be sure this is not repeated. Please come back to see us and we promise the seamless experience you deserve. Sincerely, Hotel Management
The breakfast is granola bars, coffee and muffin .... don't believe there is a breakfast in this hotel. They take $100 security deposit, which is way more than any other hotel. Never been to a hotel without coffee in the room. If you need it, you ask them and go get it. Overall spend extra $10 and stay in another place.
Business response:
Thank you for choosing our hotel for your stay. We apologize we fell short of your expectations with our grab-and-go breakfast. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please know to ensure the cleanliness of kitchenware upon guests’ check-in, these items are kept at the front desk. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Cockroaches in the room, no hot water, room smelled like a dead animal.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
MY RESERVERVATION SAID EXTENDED CHECK IN INCLUDED, BUT I ARRIVED AT 1:15am AND THEY JUST WERE UNABLE TO RECEIVED ME, BUT THEY ARE ABLE TO BILL ME.
Business response:
Thank you for being our guest. We are so sorry for not being able to give you an early check-in and for the inconvenience it caused. We appreciate you sharing your comments as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality we desire for all of our guests. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Rosa, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Dissatisfied Big water bug roaches. Dirty toilet. Bed wasn’t made neat. Smelled like moth balls
Business response:
Kevin, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.