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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I entered the room after checkin,full room smells cigar.i couldn't able to sleep throughout the night.
Business response:
Dear Aparna, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We have shared your feedback with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying e... read more
The main thing was the room didnt match the pictures. It was old it was dirty and run down and the toilet won't flush.
Business response:
Dear Sarah, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Also, your comments regarding the need to update are shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. We encourage you to try us again soon, and we are confident you will enjoy a... read more
Upon arrival, staff had to scramble to see which room was clean for my stay. This was late in the evening. Once in room, found no soap or shampoo in shower. Staff able to find soap but I had to head to the airport the next morning not having washed my hair.
Business response:
Dear Hugh, thank you for staying with us. We are sorry for the inconvenience you had during your stay. We have shared your concerns with our team. In response to your feedback, we will coach our team to ensure we thoroughly check guestrooms before any future guest arrivals. Thank you again for your feedback; we can't improve without it. Thank you!Sincerely,Hotel Management
Having stayed here 4 nights earlier I was familiar with the property and staff, knew what to expect. Or so I thought. Arrived late PM. Was put in an adjacent building, desk clerk did not tell me this. Lost 15 min. figuring this out. Hall in adjacent building reeked. Once in room, no remote for TV. Clerk told me to speak to managers 10-2 next day, would already be at airport so no. AC in room set on 60, took hours to warm up to reasonable temperature. Actually shampoo in room this time, half empty like using someone else’s le... read more
Business response:
Dear Hugh, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
I got what i paid for i guess you can say It was not what I expected the place is not kept up and it smelled horrible carpet in the room was filthy.
Business response:
Thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Si... read more
Never again- The cleanliness of the suite was a disappointment. There was a huge nest of hair left near the shower, the sofa sleeper had a used sheet and there were edible noodles all over it. You could tell that not much detail was given to preparing the room for the next guest. In the hallway it had an odor as if the carpet was humid and stinky. the ceiling was falling off. We had stayed at another site before and this was was a BIG downgrade to the ones we had been in before.
Business response:
Lisa, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.