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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was run down. Has two buildings. With another building to the side that is also named Extended Stay but is not the same motel. First time in a long time that I really flipped the mattress up to check for bugs. Did not feel safe.
Business response:
Dear Jane, Thank you so much for the review of our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management
Disappointed They had no toilet paper for the 2 weeks I stayed. Loud noises from the third floor from midnight until 4 am told front desk nothing was done. I didn’t get any sleep for my business meetings. Kitchen and bathroom not updated. Windows in room were leaking water when it was raining in the room.
Business response:
Dear Andrea, Thank you for being our guest and sharing your experience. We apologize for the issues you encountered and that we did not provide you with the flawless experience you deserve. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Business response:
Thanks for taking the time to give the review. i will use your review to assist my team
Never again. I prepay for a king size bed room 5 days in advance and The night before arrival I got a text message saying they don't have king beds any more and will give me a queen bed room. Upon arrival at the hotel the clerk was trying to over charge me 70 some dollars more, knowing the hotel downgrade my room, no nice. After the trouble checking in, the room was dirty, the air conditioning unit blowing air in low speed only, and the worst of the worst was ROACHES everywhere and the smell to marihuana inside and outside o... read more
Business response:
Dear Francisco, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and p... read more
This make two. Don’t let it happen to you. They explained that their system was a mixup in their system which left me without a room for the night. After telling the young man that I would essentially lose my 90$, he assured me that there would be a refund and I could just book with them again. I waited for almost an hour and a half while he tried to get me into a room. Only be left with 90$ less and the feeling of getting scammed by this app now a second time.
Business response:
Dear Adam, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Please be assured that any withholding amount is always refunded, which usually takes ten working days for your bank to process. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. Thank you for sharing this valuable feedback; we... read more
Unsatisfied The room was a closet and it was filthy! Never again will I stay here!!!
Business response:
Dear Carla, Thank you for taking the time to review our hotel. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
The property stated shuttle service - none available or per desk even offered. Then additional pet fee not stated in the property details. Breakfast was granola bars. No drinks. Will never stay again.
Business response:
Dear Cynthia, We appreciate you being our guest and providing your feedback. We apologize for any miscommunication that may have occurred regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. We also regret your disappointment with the shuttle service and our breakfast options. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,474 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.