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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT WORTH THE MONEY! Overpriced & photos are false Overall, the room and hotel were very subpar. There are two Extended Stay hotels right next door to each other; so after thirty minutes of trying to find the right one, we managed to get our room. The room was not in good shape. It smelled old and musky, the bathtub coating was peeling off and the tub was dirty, the toilet paper roll was used (which is crazy considering the whole COVID-19 situation), and the room in general just felt dirty. The AC did not keep the room cool ... read more
Business response:
Brennan, thank you for choosing to stay at our hotel. Providing a fresh, clean room to our guests is our highest priority, so we apologize that we fell short of this during your stay. We have addressed all your observations with our housekeeping leaders and appropriate staff members to ensure that the issues you outlined do not happen again. We hope you will give us an opportunity to show how much we have improved on a future visit. Please consider a revisit in the future. Sincerely, Hotel Management
Business response:
Monika, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Place needs updating but... excellent staff Handicap bathrooms had no barrier between shower and the rest of the bathroom. Water was all over the floor. Fittings, tilework etc are dated and are not maintained to contemporary standards. There were burn marks on the kitchen counter from some previous guest. The appliances (stove and exhaust hood) have seen better days.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property and the amenities will be shared with the appropriate individuals of our organization as it will help us improve our future guest experiences moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay in the future. Sincerely, Hotel Management
The room wasn’t the greatest. There were old toys left by a child before, hairs all over the shower and the bed was uncomfortable and left me in hives.
Business response:
Thank you for being our guest. It was disappointing to know how uncomfortable you felt due to the housekeeping issue you encountered in your room, and we offer our sincere apologies for the inconvenience it caused to you. Your feedback is essential, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,474 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.