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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were overbooked I drove along way luckily I found another room in the area
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience this caused to you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Poor
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
If you want to be sure you have a place to sleep at night, do not book here! Booked a room last minute for the night for an emergency that came up... called at 7:30pm to confirm my reservation. I was assured my reservation was good to go. I told them I would be there in about an hour to check in and the person on the phone said that was fine, come anytime and my room was ready. I got a phone call 45 minutes later, and she said, "there was an emergency so they had to book someone else into my room, but don't worry we've booke... read more
First of all I didn't even get to stay there! I booked this hotel over a month ago and the day I was flying out to Dallas they told me that my room wasn't available. So they told us we have to stay in their sister property down the street, which was in no way the same as their's. I wasn't impressed at all with any of the service. I asked if we could come back to the hotel that I originally booked if one becomes available, they said yes, but it turns out that wasn't possible smh! No one could help me. So long story short I en... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Very clean but older hotel. Staff was always helpful. The main problem we had was this was a family vacation (and the Dallas area had been hit by a storm the day before and it knocked the hotel off the satellite system) so there was no tv reception. I know they had techs out trying to fix it but it was not resolved while we were there. The staff was very accommodating and willing to help. They did all that they could . Would stay here again if we are in the area
Business response:
Nancy, thank you for being our guest. We regret the inconvenience you had during your visit. Moreover, we are glad our staff was attentive to your needs and tried to resolve all your issues to your satisfaction. We appreciate you recognizing their efforts and look forward to your next visit. Sincerely, Hotel Management
Not recommended The rooms were not well maintained. Our first room had hair in the bathtub and when we asked to have it cleaned they said they could not do it until tomorrow. I had to request a new room. Our new room had a tv that didn’t work all the time. Another family we were traveling with had blood all over their bathroom, they got a new room. The last family we were with had to go to the store and buy cleaning supplies to clean their floors and counters, they were sticky and dirty. All the rooms smelled. This place nee... read more
Business response:
Sara, thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,521 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.