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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended The rooms were not well maintained. Our first room had hair in the bathtub and when we asked to have it cleaned they said they could not do it until tomorrow. I had to request a new room. Our new room had a tv that didn’t work all the time. Another family we were traveling with had blood all over their bathroom, they got a new room. The last family we were with had to go to the store and buy cleaning supplies to clean their floors and counters, they were sticky and dirty. All the rooms smelled. This place nee... read more
Business response:
Sara, thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Deposit scam at this location Booked through Hotels.com, room okay. Had to pay a $100 deposit because room was booked through 3rd party site. Checked out and was told that they couldn't give me the refund at that moment because the manager locked up the cash. I put a card on file so they could charge it back but a week later and still no refund on the deposit. Call several times and the manager is never there and the manager won't return any of my phone calls. Avoid this place.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Watch for construction workers and marijuana!!! We were excited about staying at this hotel. We moved from New Jersey to Texas and this was our last hotel on a marathon trip with 3 cars and 1500 miles. When we arrived late to the hotel they were doing a shift change. The staff were friendly and accommodating but because we arrived so late, our family which was my husband, myself and our 24 year old son were placed in the “second building” the front desk person informed me that construction workers for the city of Irving were... read more
Business response:
Thank you for your review. We apologize for the noise and odor issues you experienced while you were here. Even more distressing is the fact that we were unable to resolve the problems you had. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel ... read more
Never Again !! Breakfast worst continental I’ve ever seen. Didn’t tell us about towel exchange or lack of cleaning. Very noisy place. Refrigerator was making high pitched sounds. Bathroom not very clean
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Don't go here They charged me $10 per hour for an early check in. Then the room was smoky and outdated. There were people outside the building loitering since of them I don't think even stayed there
Business response:
Please accept our apologies for the inconvenience you experienced during your stay with us. We are sorry our hotel fell short of your expectations. Your concerns have been shared with the appropriate individuals in our organization to improve our future guests' experience. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
I was put into a handicap room and the bars in the showers were breaking off. The sinks were much smaller and no frame around it. Much different from the pictures online. The toilet over flooded on me which was disgusting and they couldn't give me another room after all of the floor was considered dirty. The rooms next me very noisy and wouldn't let us sleep the last few nights.
Business response:
Thank you for your detailed evaluation of your stay at our hotel. We are sorry for the cleanliness issues you experienced in your rooms and for the inconvenience you had due to the noise from the guests next door. We wish we had the opportunity to address your concerns while you were here to make your stay more comfortable. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not so nice Room smelled, think there was an elephant in the room above me. No stopper for bath tub asked for one was told the next day which I was leaving. Shower curtain to short so water all over the floor. No one ever at service desk.
Business response:
Stacey, we were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The check in take 10 minutes. I specifically asked if there were linens for the pull out when I checked in, which she reassured me there was. There was not. The room was dingy and dated. The next morning “breakfast” consisted of two empty baskets that once held pastries and two empty coffee pots. This was at 8am, well within the hours of breakfast.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Awful Absolutely horrible!!! Rodent feces in pull out bed on sofa! Front desk staff left alot to be desired! Will NEVER return!!
Business response:
Holly, thank you for being our guest. We are sorry for the cleanliness issues you encountered and that you did not experience the best from our associates. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,474 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.