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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The “breakfast” offering consisted of 5 granola bars and 2 muffins. I have a disabled child and travel for medical appointments. I rely on the ease of breakfast at the property. This was ridiculous. This was the morning after packing all her medical equipment in order to switch rooms because our windows on the first floor would close or lock.
Business response:
Thank you for your review. We apologize for the inconvenience you had due to the windows of your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our maintenance team and they are fixing the issue you mentioned. We will also share your feedback with our Brand Leaders, so they have the knowledge of our guests’ desires while implementing future breakfast offerings. We hope you will stay with us again so we can make it up to you. Sincerely, H... read more
Business response:
Cynthia, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Made me happy from the start this time!! Really nice hotel for the right price!!
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Very comfortable stay. Well connected to major highways. Several eating options available nearby
Business response:
Satish, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a comfortable stay with us and liked our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Easy access to 2 major highways which makes it convenient to get anywhere fast.
Business response:
Jill, thank you for choosing Extended Stay America. We are delighted to know you were so impressed with our location nearby the highways and that you had a perfect stay here. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
Business response:
Michelle, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Lodging of last resort. I had to change rooms three times and finally found a quasi serviceable room in the third and final room. Fire alarm would activate when I turned the heat on. The cabinetry and condition of the rooms was poor.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to our rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Customer service was AMAZING! Room was clean. The beds were AWFUL. Sleeping on the floor might have been a little more comforting. No tv inside the bedroom was a little disappointing as well.
Business response:
Casey, thank you for staying at our hotel. We are pleased to know you were happy with your accommodation and that you appreciated our associates. However, we are sorry we missed meeting some of your expectations. We have made a note of your feedback and have shared it with the appropriate team. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 4.2 star rating with 568 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.