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Extended Stay America - Dallas - Plano
- Hotels
- Plano, TX
About this business
Location details
2900 N. Dallas Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DID NOT HAPPEN stop asking me about this stay! When we went to check in, we were turned away at the front desk. The hotel is very nice & it's in a safe part of Plano, close to shopping & restaurants. But we didn't see the rooms or anything else because WE COULD NOT STAY HERE! Our reservation was not honored - they were overbooked because of the storms Sunday night.
Business response:
Suzanne, thank you for your comments. Although you liked our location, we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Checking in was great! The room however was very small, beds were small uncomfortable, and room service never came tbe whole weekend. We had to go ask for clean towels and bed linens for pull out couch. Overall the stay was just ok. I wouldn't come back by choice to this hotel
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with the size, as well as the comfort of the bed and the housekeeping policy. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. On a positive note, we are happy you liked the check-in process. We hope you will return so we can serve you better in the future. Sincerely, Hotel Management
Thanks for a good stay Excellent stay. They did have some construction (roofing) going on but it was still a great stay.
Business response:
Doyle, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great service and friendly staff..and the rooms were clean
Business response:
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are delighted you loved our courteous service and spotless accommodations. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Food in microwave, some one else's hair in shower, roach in kitchen. Reserved roon w 2 double beds and got room with 1 bed 1 couch....
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the reservation issues you faced while you were here. Though we are confident these were isolated incidents, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. Please consider giving us another opportunity to provide you with the excepti... read more
Frequently asked questions about Extended Stay America - Dallas - Plano
How is Extended Stay America - Dallas - Plano rated?
Extended Stay America - Dallas - Plano has a 3.1 star rating with 1,182 reviews.
When is Extended Stay America - Dallas - Plano open?
Extended Stay America - Dallas - Plano is open now. It will close tomorrow at 12:00 a.m.